This is a temporary role to support OfferUp and you will be employed through a partner agency. This role is not an employee of OfferUp and therefore will not be eligible for OfferUp benefits. You will receive all benefits and pay through the partner agency.
PAY RANGE: $25-30/hour*Exact compensation may vary based on skills, experience, and location.
Benefits via our partner agency: In addition to the hourly rate, this role is eligible for the following benefits through the partner agency: Medical insurance, 401K, sick leave, and employee assistance program. You will have the opportunity to choose your specific benefits coverage depending on your personal and family needs, including, but not limited to dental/vision, pet, and legal insurance. You will receive 8 paid holidays as well as appropriate paid-time off depending on which benefits coverage you select from the partner agency.
About the role:
OfferUp is seeking a part-time Accounts Receivable Collection Specialist who enjoys customer interactions, is self-motivated with attention to detail, has strong organizational skills, has the ability to work in a dynamic environment, and learns quickly.
What we love about this role:
Performs all collection related activity including sending late notices, calling customers, and engaging in direct collection activities including:
Performs collection calls and follow-up with customers as needed.
Report collection activity, address general client queries, assist customers in updating payment methods
Escalate dispute situations to the sales team’s account managers
Acts as the liaison between accounting and sales team in partnership and communicates effectively with these internal teams
Support the accounting team during our month-end close process as needed
You’ll thrive in this role if you have:
High school diploma or equivalent qualification. · Has some prior experience in a similar role but willing to train the right candidate
General understanding of billing and collection processes.
Excellent communication and interpersonal skills.
Comfortable in a high-volume environment.
Service-minded, enjoy customer interactions
Helpful, but not required
College degree is a plus
Prior experience with Zuroa/Salesforce/Outreach is a big plus
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