Administration Officer / Medical Reception at Icon Group

  • Shift Full-Time

Job Description

Administration Officer / Medical Reception at Icon Group

This is an opportunity to join a community that truly holds human connections close to heart. We work with purpose at a fast pace, and we genuinely appreciate that all contributions make an impact. Our work is always important and not always easy, and we know the secret ingredient is our incredible, supportive people.


Key Points

  • Join a Growing, Reputable and Progressive Organisation

  • Monday-Friday Centre Hours

  • Competitive Hourly Rate, Development & Progression Opportunities

  • Free Parking

  • Make a Real Difference at our Comprehensive Cancer Care Centre – Windsor Gardens, Adelaide

Permanent Full Time (5-days) Position


Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. A true team makes that happen.

About Icon:

Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 1000 employees our Australian cancer services division is made up of 6 day oncology hospitals, 22 radiation oncology centres and 8 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

Learn more about our Windsor Gardens Centre:

About the Role:

We have a new opportunity for a full-time Medical Administration Officer to join our team located at Icon Cancer Centre, Windsor Gardens. .  The overall purpose of this position is to provide efficient, effective and responsive administration services; ensuring delivery of exceptional standards to customer service for patients, Visiting Medical Officers, Nurses and all other internal and external Contacts.  This position will report to the Administration Manager and will see you caring for patients across medical oncology and radiation oncology to ensure the delivery of exceptional personalised cancer care

 Key Responsibilities:

  • Welcoming patients, collecting and entering personal details

  • Scheduling appointments

  • Triage referrals to Radiation & Medical Oncologists

  • Answering telephone calls and responding to enquiries

  • Entering and processing patient billing and balancing daily banking

  • Maintaining and managing patient information

  • Medical records management

  • Filing and scanning of documentations


About the person we’re going to hire:

We are looking for an experienced Administration Officer with outstanding customer service skills to join our team.  We are looking for someone who is proactive, flexible, personable and enthusiastic about the role.

Do you have a ‘can-do’ attitude?  Are you looking for a fast-paced environment and are passionate about providing exceptional patient care? We want to hear from you.


Skills & Experience:

  • Experience in a front line administrative role including the use of electronic management systems. An understanding of Medicare and health insurance funds would be an advantage.

  • Windows (or similar) programs e.g., Email, Word

  • Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.

  • Demonstrated effective interpersonal communication and collaborative problem solving skills when managing difficult and sensitive issues with team members, patient and their families, VMO’s and other customers.

  • Excellent organisational and time management skills.

  • Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon.

  • Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.

  • Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.


How to Apply: 

If you are highly enthusiastic, quick to adapt in a fast-paced environment and are passionate about healthcare, we want to hear from you. In return we offer a friendly, flexible and dynamic work environment, career development pathways, unique rewards and benefits and the opportunity to work for a growing and innovative market leader.

If you meet the above criteria, please apply by clicking on the “Apply” link below, a covering letter and resume must be attached.

COVID Health Requirement

 In submitting your application, you understand and acknowledge that a state government public health order, direction and/or regulation may be applicable to the workplace and/or role that you are applying for (“COVID Health Requirement”). You acknowledge and agree to comply with any applicable COVID Health Requirement including, but not limited to, providing us with information regarding your COVID vaccination status upon our reasonable request.

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