Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.
Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.
We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.
Our customers love our products. We love serving them. And we love the journey we’re on together.
Come build with us!
What You’ll Do
The Billing Specialist is an integral part of protecting the company’s revenue while compassionately serving our customers. In this role, you will own the accounts receivable functions of our small to mid-size customer base.
You will be responsible for:
Coordinating cross-departmentally to ensure accuracy of customer invoicing
Primarily responsible for taking incoming customer calls to resolve billing related issues
Adjusting customer accounts for changes in subscription plans or added services requested
Maintain customer collection ledgers and follow up with delinquent customers respectfully conveying need for maintaining current account balances
Maintain meticulous notes regarding customer interactions for cross-departmental visibility
Continually improve upon processes
What You’ll Bring
1 year of relevant experience
Prior SaaS billing experience preferred
Knowledge of billing procedures and collection techniques
Personality: Empathetic, high integrity, trustworthiness, task oriented, and meticulous record keeping
Working knowledge of accounting principles and procedures
Strong customer service and problem solving skills
Comfortable working in multiple online environments
Able to work independently with minimal supervision
Excellent ability to organize and coordinate tasks
Local candidates only (Houston, Texas area); this is a hybrid work model
Who You Are
Successful candidates will also demonstrate many of the characteristics that our core values represent:
Build things that matter:
You have a love of building something new or improving on current processes and care about making a positive difference.
We’re all entrepreneurs:
You love learning new things and are comfortable working in a startup-like, dynamic environment — moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
Yes before no:
You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
We matter to each other:
You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.
What We Offer:
Healthcare Insurance and Leave:
Flexible and remote work opportunities
Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
Excellent Medical, Dental, Vision and Prescription Drug Coverage
401(k) Retirement Savings Plan with a 6% Match
Employer covered STD, LTD, Life and AD&D Insurance Programs
Up to $180 quarterly for wellness expenses and activities
Education Assistance- includes undergraduate/graduate courses and continuing education
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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