Little Sleepies is a high growth eCommerce business specializing in buttery soft pajamas, daywear, and nursery essentials from proprietary Lunaluxe™ bamboo fabric, custom-milled for maximum softness and coziness! Lunaluxe™ bamboo is hypoallergenic, gentle on sensitive skin, breathable, has natural UV protection, and fits your little one 3X longer than other brands.
We are currently seeking a Part-Time Community Management Coordinator. This is a part-time (up to 15 hours per week, may include weekend shift), permanently remote position. Reporting to the Senior Manager of Social & Content, you will work directly with the marketing and customer service teams to provide a great customer experience for our community and customers. This role involves direct communication with our customers primarily through our Facebook VIP community group, but also through public social media including Instagram, TikTok, & YouTube.
Remote in the United States.
This position is not eligible for Visa sponsorship.
Become intimately familiar with our product line, social media platforms, website, and common customer concerns.
Engage & moderate our 180K+ member private VIP Facebook group including approval of posts, monitoring & responding to public comments, and helping answer questions about our products
Respond to direct messages, posts, and comments on Instagram, Facebook, TikTok, our private Facebook community, and paid social ads.
Answer customer questions that come in through social media channels, using Gorgias, and help resolve any customer concerns in a friendly and professional manner.
Repost and engage with Instagram stories from customers.
Moderate social media posts (in our community and public social media) and ads and respond to comments (both positive and negative!) in a timely manner.
Offer sizing advice and help customers choose the right products for their families.
Keep customers informed on product updates and releases.
Respond to customer/influencer engagement on Little Sleepies social accounts and hashtags.
Keep detailed notes/organizations of customer interactions, and follow up with customers or team members as needed.
Assist with collecting UGC and customer content with appropriate permissions.
Communicate with the rest of the team on trends or common issues so we can work together to solve them.
1-2 years experience in social media community management (personal or professional) or customer service
Must be comfortable with social media channels including Facebook (particularly groups), Instagram, TikTok, Pinterest, and YouTube (experience can be personal or professional)
Strong written communication skills with a focus on working within platform restrictions
Strong oral communication skills and ability to collaborate and work well with others
Extremely organized and detail-oriented
Experience with Gorgias is a plus
You have interest in/knowledge of the baby/kids space (experience in this space is a huge plus)
Little Sleepies is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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