Orbitel Communications is looking for an energetic person who is willing to work hard and grow with our company! The Customer Sales and Service Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.
When you join Orbitel Communications….
You’ll be joining an award-winning company and team. We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.
Schurz Communications and its subsidiaries strategic objectives:
We will attract, invest in, communicate with, and retain top talent.
We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
We will innovate, partner, experiment and create a better future together.
We strive to continuously improve operating performance to ensure sustained growth.
Responsibilities Include:
Ability to prioritize and organize effectively
Ability to utilize problem solving techniques with high end broad band equipment
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
Knowledge of basic mathematics
Knowledge of video, broadband, and phone products and services
Knowledge of common phone etiquette and de-escalation techniques
Able to communicate clearly, educate customers and promote/sell company services
Able to work independently and plan accordingly to complete daily assignments
Must be flexible and able to handle multiple tasks concurrently
Adapting, learning and delivering the best customer service our industry can give.
Sell and promote company products and services
Research customer complaints, processing payments and billing adjustment
Achieve sales goals by soliciting new and or up sell services
Follow up on and close sales leads
Resolve customer account issues
Perform other duties as may be requested by supervisor
Performs service order provisioning through multiple user interfaces of the following types
Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
Follow all safety rules and comply with company policies and specifications
Speak and understand English language proficiently
You will need to have:
3 years of CATV or other relevant technical/electronic experience
High school diploma or GED equivalent
Even Better If You Have:
Ability to lift to 25 lbs.
Ability to work while seated for prolonged periods of time
Ability to wear telephone head set for prolonged periods of time
Ability to at times work remotely and independently from satellite office
Willing to participate in NCTI certification/development courses
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