Brand Direct Health®, a subsidiary of Alfasigma USA, Inc. is seeking full-time, remote Customer Service Representatives (CSRs) who will support Brand Direct Health’s patients by providing exceptional customer service through effective communication resulting in successful interactions with patients and prescribers. Candidates to live within the Dallas / Fort Worth Metro area for remote opportunity, after initial training period is successfully completed.
Join a team of passionate professionals with a talent for excellent customer service and communication. Brand Direct Health® (BDH) is growing, and there’s room for candidates ready to kickstart their careers supporting our customer communities: patients and their providers. BDH is our mail order pharmacy operations responsible for delivering services and prescription products to our patients and healthcare providers through a convenient and customer service focused process.
Achieves daily inbound and outbound call requirement based on team’s expectation
Handles all calls in accordance with company standards – courteously and professionally
Establishes rapport and builds trust while assisting patients
Identifies patient’s needs quickly and accurately
Uses services and available resources to ensure customer understanding and satisfaction
Escalates issues as necessary
Meets all compliance and regulatory requirements
Demonstrates regular and reliable attendance
High School diploma or equivalent required
0 – 2 years of customer service, hospitality, retail or other customer centric experience (pharmacy technician is ideal)
Proficient with Microsoft Office Suite (Word, Excel, Power Point, and Outlook)
Must be able to navigate between multiple computer applications
Proficient typing skills
Excellent organizational, time management, and problem-solving skills
Excellent communications skills, written and verbal
Evident work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment
Demonstrates a commitment to organizational values by displaying a professional and positive attitude
Demonstrates a drive to continually learn and possess the agility to overcome challenges
Collaborates with others and exhibits a strong sense of self-motivation
Bi-lingual in Spanish, a plus.
Candidates Must Be:
Available for training (2-4 weeks) which is a combination of in-person/onsite and virtual training Monday through Friday from 8 am to 5 pm.
Available to work the following shifts:
Monday through Friday 10:30 am to 7 pm
Monday through Friday 12:30 pm to 9 pm
Saturday through Wednesday 8 am to 5 pm
What We Offer:
Comprehensive Compensation Package:
Competitive hourly base pay which depends on experience
Onsite training / paid on the job training
Annual bonus potential
Comprehensive Benefits Package:
Medical, Dental, 401K, Tuition Reimbursement (etc.) New hires are eligible for medical coverage on date of hire!
Paid time off (PTO) and holidays (potentially up to 30 days of time away from work in the first year of service, dependent on date of hire)
WHO WE ARE:
Brand Direct Health®, a subsidiary of Alfasigma USA, Inc., is our mail order pharmacy operations responsible for delivering services and prescription products to our patients and healthcare providers through a convenient and customer service focused process.
Alfasigma USA is the local affiliate of the Italian based pharmaceutical company, Alfasigma. The company was formed, in 2015, as a result of the merger between two historic Italian pharmaceutical companies, Alfa Wassermann and Sigma-Tau. Alfasigma is a leading Italian pharmaceutical company focused on prescription drugs, over-the counter (OTC) and nutraceutical products and has a presence in 90 countries.
Alfasigma USA’s main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio and bring new products into the US market. We strive to be a strong healthy company in a strong healthy world.
Alfasigma USA is headquartered in Covington, LA., has a manufacturing plant in Shreveport, LA., a mail order pharmacy call center in the Covington location and an established national salesforce. In addition, a commercial operations hub opened in 2018 in Bedminster, NJ.
Alfasigma USA, Inc. and its subsidiary, Brand Direct Health, L.L.C. (collectively the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, religious creed, religious observance, color, age, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, ancestry, marital status, medical condition as defined by state law (cancer and genetic characteristics), disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please email Human Resources at firstname.lastname@example.org if you need assistance completing any forms or to otherwise participate in the application process.
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