Customer Support Representative at TEKsystems

Job Description

Join a growing company providing indoor and outdoor custom appliance design!!!

Description:

The main focuses are, but not limited to, Service Support, Equipment/Part order entry, and all areas of customer service support.

Essential Job Duties:

♦ Respond to regional sales managers, reps, dealers, consultants and customers on service inquiries and requests

♦ Arrange service for customers, following up to make sure work is completed to customers satisfaction, service work order review, and payment of service invoices

♦ Receive, review, input and confirm incoming part orders

♦ Assist in managing all documentation required for part orders and shipments

♦ Interpret and study sketches, descriptions, drawings, notes, pictures, and other documents to define project and requirement

♦ Assist in coordination of national, local tradeshows, and other promotional events as needed

♦ Assist in coordinating product training sessions with rep groups, consultants, and dealers. Provide travel arrangements, marketing materials and other support

Skills:

Customer service, Technical support, Ticketing system, Call center

Additional Skills & Qualifications:

♦ Minimum of 2 years of working experience in related field required

♦ Appliance industry experience preferred (residential or commercial).

♦ Minimum of 1 years of customer service experience preferred

♦ Experience in using Auto Quote preferred

♦ Proficiency in standard office software: MS Word, MS Excel, and MS Power Point

♦ Excellent verbal and written communication skills.

♦ 2-year associate degree in preferred. 4-year bachelor degree a plus.

♦ Hands-on and self-starter

♦ Working knowledge of current social media tools and outlets preferred

Compensation:$23