Customer Support Specialist at Genuine Cable Group, LLC

Job Description

Customer Support Specialist at Genuine Cable Group, LLC

As our client base continues to expand, Genuine Cable Group (GCG) is looking for a Customer Support Specialist to support our Sales team. In this role, you will be responsible for assisting customers over the phone and via electronic inquiries, entering customer orders and quotes into our Enterprise Resource Planning (ERP) system, sourcing products and pricing, and assisting the inside sales staff with other tasks.

The hours for this position are 8:00 am-5:00 pm M-F, with an hour for lunch. We offer a starting pay rate of $17+/hr based on experience, plus full benefits! If you are looking for an entry-level customer service position that offers room for growth with a steadily expanding company, apply now and learn how GCG makes connections possible!

This position is a hybrid position. We are flexible with how many days would be onsite. GCG has two locations in Rochester Hills, MI. This position is located at our Austin Ave facility: 2119 Austin Ave, Rochester Hills, MI 48309.

What you’ll do

• Enter customer quotes into our ERP system; obtain correct part numbers and pricing and ensure the correct accounts are used

• Process customer orders over the phone, fax, email, and chat and advise customers on the status of their order using our CRM database to enter notes

• Receive inbound customer calls throughout the day 

• Provide administrative support to the outside sales staff as needed

• Build and maintain strong partnerships with Customers and Suppliers

What you’ll bring

• 1 to 2 years of previous customer service representative experience is helpful but not required; will happily train a candidate that is eager to learn

• Familiarity with MS Office & Excel

• Excellent communication and relationship-building skills

What you’ll get

• Competitive hourly rate and quarterly bonus incentives 

• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more

• PTO plan with company-paid holidays (7)

• 401K with employer contribution

• An employee-centric company that values and truly appreciates our most important asset: You!

About Genuine Cable Group (GCG)

At GCG, We Make Connections Possible!  We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions.  We proudly serve the industrial OEM, factory automation, communications, and building technology markets.  We have positioned ourselves as a strategic partner to our customers and vendors as we steadily grow to a billion-dollar organization!