Generic Position Summary
As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.
Specific Job Summary
As a member of the Corporate Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
Generic Expected Contributions
Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
Assists more senior associates in achieving business results by: o identifying opportunities to enhance the effectiveness of business processes.
providing training and technical guidance to less-senior staff, where appropriate, and serving as point-of-contact for problem resolution.
participating in setting department operating plans.
recognizing and celebrating team successes.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Managing Recruitment and Hiring Process
Manages the full-cycle recruiting efforts for assigned client group, to include assisting in the interviewing and selection process.
Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
Oversees/monitors candidate identification and selection process for hourly and management roles in assigned client group.
Provides subject matter expertise to managers regarding selection procedures for roles in assigned client group.
Performs quality control on candidate identification/selection.
Manages and administers compensation programs within and as established by Compensation COE. Will consult with Compensation COE and AVP Corporate HR accordingly.
Advises and recommends to all levels of management appropriate compensation actions/adjustments to attract, retain and motivate employees.
Partners with AVP Corporate HR and Compensation COE on pay administration guidelines, including annual performance/merit increase guidelines.
Partners with AVP Corporate HR and Compensation COE on issues relating to wage parity/analysis.
Administering and Educating Employee Benefits
Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
Maintaining Associate Relations
Assists in maintaining effective employee communication channels (e.g., develops communications and assists with regularly scheduled meetings).
Reviews progressive discipline documentation for accuracy and consistency, checks for supportive documentation and is accountable for determining appropriate action.
Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
Ensures employee issues are referred to the Department Manager for resolution or escalated to the appropriate corporate COE as appropriate.
Partners with Safety & Security to conduct associate accident investigations, as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices
Ensures compliance with procedure for accessing, reviewing, and auditing associate’s files and ensure compliance with the Privacy Act.
Reviews adherence to the Federal Wage and Hour Law/Fair Labor Standards Act and other legal requirements.
Ensures medical records are maintained in a separate, secure and confidential medical file.
Communicates property rules and regulations via the associate handbook.
Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
Manage I-9 Verification, filing and audit processes.
Ensure HR related compliance posters are current and visible
Manages/oversees annual programs for our Corporate offices, which includes:
Take Your Child to Work Day
Engagement Survey Registration/Administration
Annual Enrollment Benefits Fair
Veteran’s Day Event
Business Continuity Plan
Corporate Internship Program
Support with all other HR Programmatic initiatives
Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position with general knowledge in a discipline (i.e., Accounting, Human Resources, Information Technology). College degree and/or related experience typically required.
Specific Candidate Profile
Bachelor’s degree in Human Resources, Business Administration, or similar discipline or related experience.
At least three years of progressive HR Generalist experience in a management role.
Experience as a generalist in all aspects of Human Resources, including Compensation, Unemployment, Worker’s Compensation and Compliance, Talent Management and Talent Acquisition, and Associate Relations/Work Environment issues.
Experience in a corporate environment, matrix organization preferred.
PHR or SHRM – CP certification preferred.
Proven ability to apply excellent written and verbal communication skills.
Proven ability to collaborate and resolve issues and influence without position authority.
Proven ability to function as a team player who works with a high degree of independence and edibility, and professionalism.
Proven ability to quickly build rapport and trust.
Proven ability to provide strong coaching and influencing skills.
Proven ability to maintain a high degree of confidentiality and integrity in dealing with sensitive information.
Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
Proficiency with Microsoft Office products, including Word, Excel and PowerPoint.
Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
Ability to manage and administer a broad range of tasks including resolving complaints, counseling managers and employees on the interpretation of policies and procedures and concurrent complex tasks.
Delivers results under difficult conditions and demonstrates balanced judgment under pressure.
Makes decisions in a timely manner, sometimes with incomplete information, ensuring all deadlines are met.
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