Allow us to introduce ourselves
Hello there! We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.
We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 200 employees spread across 25 cities (we’re remote-first), 2000+ international clients and a panel reach of 7 million, globally.
Want to be a part of the Appinio movement? 🚀
Your mission as a (Junior) Panel Operations Manager
We are looking for an innovative and results-driven (Junior) Panel Operations Manager to join our team. The successful candidate will play a crucial role in implementing and executing our Panel Strategy, focusing on gaining insights into user requirements, driving user engagement, managing panel network costs, ensuring highest quality in our panel network and enhancing the overall user experience. Ideally, this role fits someone with a deep understanding of data-driven decision making, a will for collaboration, and a commitment to excellence. The Panel Operations Manager will be integral in shaping Appinio as a leading opinion network.
What you’ll be doing
Collaboratively work within the Panel Operations team to strategize and execute our Panel Strategy
Identify required user segments and devise effective acquisition strategies
Uplift quality assurance within the panel network to guarantee the highest quality standards
Develop and oversee the implementation of our brand loyalty strategy focusing on user engagement and retention.
Manage an efficient user support system to boost user satisfaction
Understand and manage panel network cost components and identify areas for economic efficiency
Keep track and report on KPIs, and their impact on COGS and gross margin
Define, document, and refine processes and procedures across all panels for continuous improvement
Be the go-to expert for our panel network and foster strong relationships with other internal teams
You will thrive in this role if
You have a degree in Psychology, Sociology, Business Administration, Market Research, Statistics, or similar data-related concentrations
You have at least 1-2 years of market research industry experience, preferably with online panels
You have a great understanding of data analysis and associated tools such as Excel, SPSS etc.
You are fluent in English. Knowledge of German, French or Spanish is a big plus
You have excellent communication skills, a hands-on mentality, pragmatism, and proactivity, as well as an affinity for numbers, data – and teamwork
You have strong attention to detail and you are a highly conscientious individual
You have the ability to work independently and self-motivate/organize yourself
Previous experience in community management is a bonus
What’s in it for you?
Flexibility Policy – meaning there is no hard cap on the number of vacation days
You have the chance to develop our amazing product from one of the countries where we operate: Spain, France, Germany, Portugal, the Netherlands or the UK.
You have the chance to work outside of your country of residence for a maximum of 180 days per year, given that you have a valid work permit for that country
Udemy L&D Platform – full access to 22,000+ courses and certifications to deepen your knowledge as your career progresses
All the hardware you need and your own MacBook
In case you’re located in Hamburg or Berlin, you’ll get a Deutschlandticket or access to a mobility budget with the RYDES app to get you to and from the office space
In case you are located in Germany or Spain, you will have access to a Subsidized Urban SportsClub membership
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, London, Madrid, New York), you can get access to our Co-working spaces
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We’re eager to hear from individuals who share our enthusiasm.
Appinio is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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