Market Manager II at Amerant

Job Description

Market Manager II at Amerant

As a Market Manager, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Primarily responsible for the achievement of banking center profitability, sales goals, operation activities and the management and use of the various elements encompassing a transformed banking center.  Responsible for the sale of Bank products and services to new and existing clients inside the branch as well as the generation of new business opportunities outside the branch.  Ensure quality levels of branch customer service.  Ensure development and training of branch staff.  Promote a positive Bank image within the community.  Oversee administration of all personnel issues.  Ensure the protection of all branch assets.  Manage branch expenses.  

Duties and responsibilities include:  

• Ability to perform all position responsibilities within a banking center. 

• Provide guidance and supervision to Banking Specialist Manager in the oversight of the day to day banking center operational activities in the banking center in accordance with all Bank policies and procedures.  In the absence of the Banking Specialist Manager take lead responsibility.

• Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions.  Ensure all regulatory requirements as well as security and audit procedures are adhered to always.

• Provide guidance and supervision to the Banking Specialist Manager in keeping branch in compliance with all Bank policies and procedures as well as ensuring audit, compliance and security procedures are adhered to at the branch location.  In the absence of the Banking Specialist Manager take lead responsibility. 

• Take responsibility for daily overdraft / NSF decisions.

• Ensure branch monthly audits reflect appropriate controls are in place.

BUSINESS DEVELOPMENT:

• This position requires consistently meeting or exceeding sales goals as defined by management at a personal and team level.

• Adhere to all sales leadership expectations including inside and outside calling efforts as defined by management.

• Responsible for all sales activities within the banking center.

• Responsible for the development and implementation of business plan to achieve banking center sales goals.

• Partner with other lines of business (Commercial, MIS, Residential Lending, etc.) to maximize opportunities and expand customer relationships with the Bank.  This requires the ability to establish and manage peer relationships.

• Represent the Bank in local community organizations with the purpose of promoting the Bank image as well as uncovering potential business opportunities.

• Encourage and assist banking center staff in fostering relationships within the community which support the Bank brand and provide business development opportunities.

• Participate and actively engage banking center staff in business development activities sponsored by Retail Banking or the areas Regional Sales / Service Manager.

• Have an enhanced understanding of all the Bank’s products, services and sales delivery processes to train and coach banking center staff as appropriate. 

• Responsible for managing day to day sales activities within the banking center. 

LEADERSHIP: 

• Has overall responsibility for achieving branch growth, revenue and expense targets as defined by the Bank.

• Has overall responsibility for the day to day operational functions of the banking center.

• Has overall responsibility for monitoring branch service quality levels and coaching staff as appropriate. 

• Responsible for training and assisting less experienced branch team members.  Responsible for assessing team member needs and finding resources to address applicable need.  Identify and work with high potential associates in the achievement of their defined career path.

• Responsible for daily coaching of team members in the areas of operations, compliance, sales activities and branch transformation elements and functionality. 

• Working with Human Resources interview, hire and terminate branch team members.

• Conduct performance evaluations and salary reviews for all branch personnel.

• Conduct coaching activities with branch team members.

• Participate in training and meetings and communicate back to team members information pertinent to the operation of the banking center. 

• Create a feeling of energy and excitement among team players.  Promotes Bank vision and values.

• Provide for team member’s training, professional development, recruitment and mentoring. Raise awareness of the Bank’s strategic planning and timing in order to position the Department to be able to perform its assigned responsibilities. Evaluate team member’s performances and take corrective actions to address problems. Counsel and guide team members to ensure that approved objectives are met.

• Supervise a team of experienced professionals exercising key responsibilities over leadership, team goals and objectives, performance management, resource planning, training, motivation, coaching and recognition.

Minimum Work Experience Requirements:           

Market Manager II requires a minimum of five years’ experience in Bank sales / service environment as manager or equivalent experience.

Minimum Education and or Certifications Requirements:

Bachelor’s Degree required.  In lieu of Bachelor’s Degree equivalent experience accepted (defined as 5 years in Bank sales / service environment). Bilingual English/Spanish strongly preferred.

Technical and/or Other Essential Knowledge   

Basic report writing ability, organizational skills, telephone skills.  Previous experience with Outlook, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required. 

** Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed.