Cornell Cookson, a division of Clopay Corporation is a leading manufacturer of commercial and grill doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Project Manager in our Wilkes-Barre, PA location, Cornell Storefront Systems Inc.
Acquire jobs to bid through existing customer requests, General Contractor invitations, plan rooms, and open bid market request.
Responds to inquiries- including reviewing the accuracy of blueprints and product specifications; contracting for installation; accurate costing and pricing of product, freight and installation, and timely issuing of quotations.
Acknowledges and enters orders-including reviewing costing, pricing and specifications for accuracy; acceptability of delivery time(s); promptly issues acknowledgments of order(s) to customer(s); promptly places order(s) to supplier(s); and monitors the progress of the order(s).
Review contracts and return in a timely manner Contract Administrator; Note changes /notations on Contract sheet for forwarding by Contract Administrator and work with Customer / GC to come to mutual agreement on Changes.
Tracking projects after order entry to ensure they are delivered as scheduled, free of damage. If changes or freight damage occur, engaging an action plan to resolve.
Coordination of installation date with Cornell’s installer and appropriate Customer contact and/or General Contractor.
Verify projects are complete and Cornell receives completed checklists from installers.
Prepare and send out project information reports to customers as requested.
Updated of job cards with Navision on a regular basis to maintain accurate information and job stage.
Maintain thorough knowledge of Cornell Storefront’s product line (Cornell, Amstel, Clopay, Pioneer etc.), including the different types and various options, and uses this information to offer competitive products and terms to customers.
Maintain close and harmonious working relations with customers, suppliers, Account Executives, the Operations Department and others who can contribute to good customer service.
Manage projects in such a way that-product and services meet customer expectations, and fall within Company’s performance expectations, i.e. in a timely manner, professional manner.
Qualified candidates must possess the following minimum qualifications:
3 – 4 years prior customer service experience.
Good interpersonal, management, motivation and analytical skills.
Appreciation for confidentiality, security and safety.
Must be able to work with a minimum of supervision, be part of and lead a team, and work unscheduled hours when required.
Construction industry experience preferred.
Ability to work in a collaborative work environment.
Ability to read and interpret architectural drawings
We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.
Equal Opportunity Employer, providing a drug-free work environment.
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