GDH is seeking an Engineer to provide in-depth enterprise route/switch expertise to our Federal Healthcare client. This role is key to our customers’ success, maintaining and strengthening our trusted partner status. You will earn the customer’s trust through direct and ongoing customer collaboration. You provide remote and occasional onsite technical support for our enterprise route/switch portfolio.
You will work closely with the customer to ensure a quick turnaround on very complex issues.
Provide leadership, direction, and oversight of other engineers, partnering with them to provide timely resolution to SEV 1 and SEV 2 cases.
Establish and maintain close relationships with customer network operations engineers and “network owners” establishing yourself as a trusted partner.
This is an extraordinary opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing customer value.
Additional responsibilities of the role:
Customer focused role who leads the technical deliverables of the Federal Healthcare team.
Provides reactive support and builds a relationship with the customer’s operational teams.
Provides solution level problem resolution (i.e. not just product level) including troubleshooting and diagnosis for security related incidents
Provides Transfer of Information (ToI), to improve customer’s technical skills and processes.
Delivers detailed Root Cause Analysis and Software Referral to customers.
Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring security problems.
Who You’ll Work With
Engineers that design, architect, and support work on critical networks with innovative solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and as a part of this team, you will be actively engaged with the customer’s operations team as well as a variety of stakeholders to include: Delivery Manager, Operations Managers, Technical Leaders, and Network Consulting Engineers.
You love troubleshooting and solving problems, being out front and leading, as well as directly collaborating and engaging with the customer on an ongoing basis.
Demonstrates an aptitude and appetite for learning new technologies, evidenced by your ability to expand upon core knowledge.
BS in a technical field (CS/EE preferred) or equivalent plus 7-8 years related experience.
At least 2 years’ experience troubleshooting routing and switching platforms including products from the Catalyst and Nexus lines
Work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
Isolate and resolve problems, resolve root cause, and deliver known solutions with a high level of customer satisfaction.
Minimum 4 years of networking experience, including configuring, analyzing & troubleshooting complex network architectures.
Excellent communication, leadership, and soft skills
Resolution leader, problem-solving – troubleshooting methodology
Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
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