The Sr Technical Services Rep is responsible for providing technical and operations support for programming,
troubleshooting, installing and servicing a vast number of security, fire, access and video systems for the ADS
technicians, administrative support teams and external customers.
Essential Job Duties:
Provides technical assistance for Technicians, Service Coordinators, Customer Support Center, and external customers.
Services and troubleshoots alarm systems in accordance with ADS programming and installation standards.
Supports Technicians in service call reduction to aid in customer retention, increase customer satisfaction, and minimize service costs.
Creates workflow processes to maximize time spent on jobs to reduce job costs.
Answers inbound calls for technical assistance.
Responds to emails and voicemails (directly to the customer and/or branch).
Assists with product and technology development based on current technology trends.
Perform other duties as assigned
Knowledge, Skills, & Abilities:
Strong telephone and communication skills
Problem solving skills
Ability to troubleshoot complex alarm system issues
Ability to understand system wiring in order to remotely troubleshoot advanced technical
Ability to clearly and effectively communicate verbally and in writing in English
Ability to manage time effectively and efficiently
Ability to multi-task
Regular and reliable attendance
2 Years alarm industry experience
High School Diploma or Equivalent
Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook
Possess a valid driver’s license
Eligible to work in the U.S. without sponsorship
2 Years alarm industry experience as an installer or service technician
Training others in a hands-on and classroom environment
Basic Electronics Training
Ability to operate computer, phone and other office equipment as needed
Ability to work effectively using a personal computer for long periods of time
Ability to sit/stand at workstation for extended periods of time
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to perform the essential functions of the position with or without reasonable accommodation
ADS Security is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
High School or better.
2 years: Alarm industry experience
2 years: Alarm industry experience as an installer or service tech
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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