Sr. Technical Services Rep at ADS Security, LLC

  • Shift Full-Time
  • Job Qualifications High School Diploma
  • Job experience 2 Years

Job Description

Sr. Technical Services Rep at ADS Security, LLC

The Sr Technical Services Rep is responsible for providing technical and operations support for programming,
troubleshooting, installing and servicing a vast number of security, fire, access and video systems for the ADS
technicians, administrative support teams and external customers.

Essential Job Duties:

  • Provides technical assistance for Technicians, Service Coordinators, Customer Support Center, and external customers.

  • Services and troubleshoots alarm systems in accordance with ADS programming and installation standards.

  • Supports Technicians in service call reduction to aid in customer retention, increase customer satisfaction, and minimize service costs.

  • Creates workflow processes to maximize time spent on jobs to reduce job costs.

  • Answers inbound calls for technical assistance.

  • Responds to emails and voicemails (directly to the customer and/or branch).

  • Assists with product and technology development based on current technology trends.

Other Duties:

  • Perform other duties as assigned

Knowledge, Skills, & Abilities:

  • Strong telephone and communication skills

  • Problem solving skills

  • Ability to troubleshoot complex alarm system issues

  • Ability to understand system wiring in order to remotely troubleshoot advanced technical

  • Ability to clearly and effectively communicate verbally and in writing in English

  • Ability to manage time effectively and efficiently

  • Ability to multi-task

  • Regular and reliable attendance

Minimum Qualifications:

  • 2 Years alarm industry experience

  • High School Diploma or Equivalent

  • Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook

  • Possess a valid driver’s license

  • Eligible to work in the U.S. without sponsorship

Preferred Qualifications:

  • 2 Years alarm industry experience as an installer or service technician

  • Training others in a hands-on and classroom environment

  • Basic Electronics Training

Physical Demands:

  • Ability to operate computer, phone and other office equipment as needed

  • Ability to work effectively using a personal computer for long periods of time

  • Ability to sit/stand at workstation for extended periods of time

  • Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

  • Ability to perform the essential functions of the position with or without reasonable accommodation


ADS Security is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.



Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



High School or better.



2 years: Alarm industry experience


2 years: Alarm industry experience as an installer or service tech

Licenses & Certifications


Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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