First Databank (FDB) is currently seeking a Technical Writer in the Customer Success Department to develop and maintain external product documentation provided to FDB customers. As a technical writer responsibilities include to author and deliver customer announcements with changes to policy, products, data, or software that impact customers. Internal documentation responsibilities include developing work process and procedures tasks within the department or associated with project team. Works under direct supervision of a manager.
This position will be based out of our office in Indianapolis, Indiana.
Analyze documentation requests to determine required deliverables
Interview Subject Matter Experts (SMEs) to gather content information
Review project requirements, technical specifications and other content from various sources to gather content information
Develop documentation content to meet project requirements.
Edit and test documentation to ensure reliable, accurate and relevant content appropriate for customer audience
Collaborate with SMEs to organize content reviews with multiple reviewers and mediate conflicting opinions on content meaning, if necessary. Verify approved content is ready to publish and release
Review and edit content after approval to maintain and keep current over time, as needed.
Develop customer announcements upon request. Includes developing content, organizing review of content and delivering announcement to customers
Develop and maintain assigned product documentation, working with SMEs to gather information and verify that content is accurate.
Write, organize review of and deliver customer announcements upon request.
Support internal documentation projects as directed by manager.
Detail-oriented and have a strong ability to analyze business, functional and technical requirements and translate these into user friendly communications
Excellent written, verbal, interpersonal, cross-functional collaboration, editing and communications skills with a professional demeanor, allowing the writer to interface and communicate (oral, written, presentations, training, etc) clearly and expertly with clinical and non-clinical personnel.
Self-starter capable of working through complex assignments by performing investigations into subject
Effective time management and organizational skills. Ability to prioritize and complete tasks correctly, thoroughly, efficiently, on-time and independently.
Demonstrated ability to learn new applications/systems quickly
Prior experience writing about relational database information or software applications
BA/BS in Technical Writing, Communications, English or comparable experience
Expected to have a minimum of 3 years technical writing experience
FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on Twitter and LinkedIn.
We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, respectively, including the most recent honor awarded to our Indianapolis office in 2017 & 2018 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at firstname.lastname@example.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please visit EEO is the Law, EEO is the Law Supplement, Pay Transparency, and FDB EEO/AA Statement.
In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Indianapolis, IN. The reasonable estimate, if hired in Indianapolis is $57,000-$70,000. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.
This role is also eligible for a competitive beneﬁts package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ﬂexible spending savings account; paid holidays; paid time off; employee assistance program; and other company beneﬁts. Learn more about our benefits here.
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