Highly skilled individual with a diverse skill set that would make me an asset to technical support,receptionist, and marketing teams. Possess strong cognitive abilities, exceptional verbal communicationskills, and an impressive attention to detail. Proven ability to problem-solve and analyze data, with ademonstrated ability to follow rules and act with integrity. While I excel in providing excellent customerservice, I have found that frequent interactions with upset customers can be detrimental to my mentalhealth. As such, I am seeking opportunities to utilize my skills in a way that allows me to thrive while stillcontributing to the success of the team.
• Answered incoming phone calls for thousands of businesses that are located all over the country.
• Followed scripted instructions including call openings, transitions, and closings, while maintainingnatural speaking patterns.
• Stayed informed on each company to answer any unexpected questions or concerns.
• Navigated cloud-based technology to handle caller interactions using multiple screens.
• Typed detailed messages free of spelling and grammatical errors.
• Conducted cold outbound calls to residents of varying locations to gather data on a variety of issuesrelating to politics.
• Approached every call with a pleasant speaking voice and a polite disposition.
• Worked independently but for a cumulative goal of completing an assigned project.
• Conducted myself professionally and moved efficiently from one interview to the next withoutdistraction.
• Followed detailed policies for consistent data entry quality between different types of documents.
• Verified data from automated data extraction tools.
• Verified the validity of each form to ensure the transmission of processed data to the appropriate nextlevel.
• The data processed in this position contained Protected Health Information (PHI) which required meto protect the privacy of the documents processed in accordance to HIPAA Guidelines.
• Listened to customer concerns and provided solutions to the problems presented in both a timelymanner and according to ever-evolving policies.
• Exhibited excellent interpersonal skills during high-stress situations using tact, patience, and courtesy.
• Was proficient in data entry skills including keyboard, mouse, and 10 key.
• The information processed in this position contained protected payment data which required me tofollow certain policies in accordance with the Payment Card Industry Data Security Standard (PCIDSS).
• Kindly greeted all customers and asked them about any seating preferences or accommodationsthat needed to be made before coordinating them to the best available seat in the restaurant whiletaking into account server rotation and availability.
• Properly maintained my workstation when necessary and maintained other areas of the restaurantwhen asked.
• Effectively provided quality service to customers and internal staff about furniture purchases,deliveries, and warranty claims via telephone professionally while maintaining an acceptableresponse rate.
• Ensured all information provided was in compliance with evolving policies and guidelines set by thecompany.
• Was responsible for expertise in utilizing technology and software used by the company.
