Experienced Customer Service professional with over 10 years in the healthcare setting. Dedicated, resourceful, & motivated, I will bring my customer focused expertise, friendly personality, and vast knowledge to your company.
Coordinate the scheduling, referral management, registration, prior authorization and insurance verification processes for patients. Identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment. Screen and update established patient information for accuracy, and schedule procedures according to procedure description. Work closely with clinical department staff to schedule procedures in an efficient manner based on departmental scheduling protocols.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. Serving as after hours answering service for multiple providers. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address system. To serve as central communicating link in Hospital emergency situations. To monitor fire alarm systems and various alarms for vital Hospital equipment. To perform various clerical duties.
