Information Technology / O365 Admin / Teams Voice
With my skill set and competencies I am more than able to support your desktop / network teams and assist in monitoring Microsoft application activities for your organization.
While I was pursuing my Associate and bachelor’s Degrees in Networking and Communication Management from DeVry University, I have developed skills in network management, computer forensics, telephony, VOIP, MSDST, MCSA, project and asset management, VMware, DNS as well as active directory support. This knowledge has given me the opportunity to work in the windows platforms and master several network and desktop support principles. I am also working toward my certifications for Microsoft O365, Teams and Azure.
I started my career in IT with a small firm in Somerville, NJ building their network and monitoring the various services needed in the daily operations of the business. This laid the groundwork for the different areas of study that I was able to obtain at school. I then was able to learn about storage and server support during my 3 years working for Niksun Inc. in Princeton New Jersey. I was able to learn about OSI Certification processes and build on the knowledge I obtained at DeVry in documentation and technical writing.
I was then working as a technology Analyst for Cosmetic Essence Innovations in Holmdel, New Jersey. I work hand in hand with the IT Director on daily operation of the IT department. My duties included network administration, email database administration, Helpdesk, NOC, and computer forensics, VOIP, window administration, active directory, network monitoring and helpdesk support. I also have been working at different levels of desktop support to further enhance my support skills. My later employment opportunities have given me experience with Dominion product line and PDU access controls, as well as network management. I am currently acting as an O356 admin with the support of the team’s tenant and voice background. Including migration of pcs to the windows 10 environment. I am also working with Azure administration. My recent positions have been in desktop support level1,2 and 3. I have also been working as an O365 administrator with a concentration in Microsoft Teams. Attached is my current resume which highlights my education and skills. Thank you for the opportunity to apply with your organization and I look forward to hearing from you.
Sincerely,
Kent Johnson
· Supported the Microsoft O365 suite
· Responsible for critical day-to-day support of users, devices, and systems (cloud-based).
· Responded to user inquires via phone, email and chat
· Ensured the applications remained stable and available resources on the network
· Created and routed the required operational and management needs as required by management and regulatory agencies
· Troubleshot issues that supported the upgrades and enhancement activities daily
· Managed meetings, including meeting policies, configurations, and conference bridges.
· Supported the Microsoft O365 suite
· Managed voice, including calling policies and phone number inventory and assignment.
· Provided technical to end-users for hardware and software
· Responded to end user inquires via phone, email and chat
· Manage messaging and messaging policies.
· Manage the teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center.
· Analyzed, logs, tracked and resolved software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs
· Provided technical to end-users for hardware and software
· Responded to end user inquires via phone, email and chat
· Performed troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
· Coordinated with NOC center for scheduling network needs.
· Analyzed, logs, tracks and resolved software issues pertaining to VOIP phone system and usage parameters.
· Analyzed and tracks data for EOL on all equipment including all associated asset tracking.
· Installed, tested, upgraded, and configured system files and services to enhance performance.
· Utilized standard corporate tools to record change and problem activities for tracking purposes.
· Upgraded system software and hardware components as required to meet business needs.
· Coordinated system backups to ensure upgrades are occurring in accordance with established parameters.
· Coordinated the installation of client software and hardware for specific applications and systems.
· Determined appropriate methods for application installation and timing to reduce downtime and work stoppage.
· Resolved matters of significance and implemented corrective courses of action as needed.
· Coordinated with management on areas of process improvement.
MCSA, MCSE, MSDST, A+, A+ Essentials, INCD, Network+ Certification Various Computer Certifications
