Collaborative, versatile, and proactive with 10+ years of customer-facing and business-to-business service. Experience with scheduling, troubleshooting, and refinement of processes.
I completed 58 credit hours toward a BA in Theatre Arts.
Manage all HOA violations fromacquisition to resale for 5 cities
Instrumental in developing the HOAteam and formalizing and refining processes and services.
Partnered with leadershipto train new team members
Filled out an submitted ARC forms for any exterior changes for properties in 5 markets.
Updated auto policy information on50+ policies a day.
· Took ownership of calls to best servecustomers and make them aware of all policy benefits.
Member of multiplediversity and inclusion groups including the LGBTQIA+ employee group.Design cover and interior graphics
· · Innovate new guidelines to streamline the submissionprocess.
Took the lead on customer-facing tasks,scheduling, and product ordering/delivery.
· · · Stayed up to date, via research, withindustry options for customers and business needs.
Performed troubleshooting for knownand unknown technical bugs.
· · · Assisted with community moderationregarding flagged behavior or accounts.
Proactively did troubleshooting on technicalissues.
· Scheduled tech visits with urgencyand efficiency as needed for best practices.
