Help Desk Specialist II – “W-TRS”Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Job Description:*Provides first level helpdesk support, via phone, computer, in person, and through centralized ticketing system(s), for issues related to desktop software, hardware and peripherals.
*Works within the ticketing system to create communicate detailed work logs and technical documentation, escalating issues to Tier 2 as needed, setting customer expectations for follow-ups.
*Uses appropriate communication and documentation to inform user community and team of important issues and information which will help improve performance.
Education/Experience:2 +BA/BS or 1+MA/MS) or (4 +AA) or (6+No Degree).
Certifications:None
Required Experience:*Experience providing first-level helpdesk support via phone, computer, in person, and through centralized ticketing systems for issues related to desktop software, hardware, and peripherals.
*Experience working within the ticketing system to create, communicate detailed work logs, and provide technical documentation, escalating issues to Tier 2 as needed and setting customer expectations for follow-ups.
*Experience using appropriate communication and documentation to inform the user community and team of important issues and information which will help improve performance.
Clearance:NACI Background Check.
Benefits include the following:
- Healthcare coverage
- Retirement plan
- Life insurance, AD&D, and disability benefits
- Wellness programs
- Paid time off, including holidays
- Learning and Development resources
- Employee assistance resources
Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
V2X is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.
#Clearance
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
