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Katelynn Crigler

Customer Service Representative

Skills and tools

Patience
Commitment
Team Work
Flexibility
Stress Management
Communication skills
Problem Solving
Ability to Work Under Pressure

Contact Katelynn Crigler

About me

Virtual Assistant with over two decades of extensive expertise in communications, conflict resolution, and adaptability, honed through diverse delivery roles. Demonstrates exceptional time management and problem-solving skills,ensuring efficient operations and high customer  satisfaction.Commited to leveraging multitasking abilities and attentiveness for optimal client support and innovative solutions.

 

Education

May 2009 -October 2010
General
Franklin Virtual Highschool

Work Experience

November 2023 -March 2024
Security
Brosnan Risk Consultants

 

Managed security operations,enhancing team effeciency and ensuring client safety.

Implemented protocols, reducing incident response time and increasing client trust.

Trained staff on security measures, fostering a proactive safety culture.

Conducted risk assessments, identifying vulnerabilities and improving security posture.

Collaborated with law enforcement,achieving seamless incident resolution.

 

-Currently working
Security Guard
Aegis

Monitored premises to ensure safety , reducing incidents by 18% through proactive measures.

Collaborated with team to enhance security protocols, leading to improved response times.

Conducted regular risk assessments,identifying potential threats minimizing vulnerabilities.

Trained new security personnel,fostering a culture of vigilance and teamwork.

Utilizing serveillance systemseffectively,achieving comprehensive site coverage and deterrence.

Monitored premise to prevent unauthorized access,contributing to a secure environment and reducing incidents by ensuring prompt responses.

Monitored trucks coming in by logging down their information and sending them to their correct destinations to load and unload merchandise. 

August 2003 -June 2013
Janitor
Goodwill easterseals

Ensured cleanliness and safety of facilities,enhancing user experience and operational effeciency.

Managed waste disposal and recycling, contributing to environmental sustainability goals.

Collaborated with team to maintain high standards of hygiene, supporting a healthy environment.

Identified and resolved maintenance issues promptly, minimizing disruptions and repair costs.

March 2012 -June 2013
Assembler
Tenneco

Assembled automotive parts ensuring quality and precision,ehancing production effeciency.

Collaborated with team to improve workflow,achieving consistent assembly line performance.

Identified and resolved mechanical issues,minimizing downtime and maintaining output levels.

March 2015 -September 2016
Cashier/Customer service
Walmart

Resolved customer complaints promptly, contributing to a positive store reputation and loyalty.

May 2021 -December 2024
delivery
DoorDash

Efficiently delivered over 500 orders monthly,ensuring timely and accurate service.

Consistently maintained a 4.9/5 customer satisfaction rating through reliable service.

Utilized gps technology to optimize delivery routes,reducing travel time by 12%.

Collaborated with team to enhance delivery processes, improving overall efficiency.

Resolved delivery issues promptly ,minimizing customer complaints and enhancing loyalty.

Worked closely with dispatch teams to optimize delivery routes,resulting in timely arrivals and improved operational efficiency.

Provided exceptional customer service, addressing inquiries and resolving issues to foster positive relationships and brand loyalty.

Monitored delivery patterns to identify peak hours,allowing for strategic scheduling that reduced wait times and increased delivery volume.

Executed efficient delivery strategies, consistently enhancing customer satisfaction and ensuring timely servivce across all orders.

Awards and Certificates

February 2015 -February 2015
Certificate of Achievement
Artemis 2 weeks

Demonstrated a commitment to ending or preventing domestic violence.

Provided compassion and support and competent services to victims in the community.

Utilized empowerment-based advocacy to assist individuals experiencing abuse.

May 2017 -May 2017
Certificate of Participation
The Ohio State University Money Basics class 1 .5 hours

Taking this class helped me gain the knowledge i needed to master fundamental financial principles.

Although I didn't gain a career in this feild it still helped me in use these skills at home for managing bills, and budgeting. 

 

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