Results-driven professional with a robust background in customer service, project management, and consulting within the food and beverage industry. As a Retail Sales Associate, I honed my customer engagement skills, efficiently overseeing payment processing and managing over 100 transactions daily. My dedication to providing exceptional service contributed to consistently high levels of customer satisfaction in a fast-paced retail environment.
In my transition to project management, I successfully led a software development startup, collaborating closely with developers and designers to launch a food and beverages app. By implementing monthly performance evaluations, I enhanced development efficiency by 20% and identified critical areas for team improvement. My strategic recruitment of specialized contractors yielded cost savings of $280K, while my analysis of consumer behavior informed effective market strategies.
As a Food & Beverages Consultant, I engaged clients to thoroughly understand their needs and goals, fostering strong relationships that contributed to mutual success. My operational analysis skills enabled me to identify waste reduction opportunities, and I collaborated with fellow consultants to elevate team performance through targeted training and workshops.
I thrive in challenging environments that allow me to leverage my skills to drive operational excellence and enhance customer satisfaction. I am eager to connect and explore opportunities that align with my passion for impactful projects.
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Oversaw payment processing tasks and processed incoming orders, handling more than 100 transactions daily at various stations.
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Provided efficient customer-oriented service in a fast-paced setting, ensuring customer satisfaction through prompt and friendly assistance.
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Demonstrated strong teamwork skills by actively supporting fellow colleagues as needed in multiple departments.
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Handled returned items in compliance with store policy and notified supervisor of any issues to facilitate the return of defective merchandise and provide replacement for customers.
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Addressed and solved issues related to cash registers, card scanners, and printers to elevate customer service and engagement.
Directed a software development startup, working closely with developers and designers to launch a food & beverages app in 2024.
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Conducted monthly performance evaluations and personal interviews, improved development efficiency by 20%.
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Hired specialized freelance contractors with expertise in data entry and animations, resulted in a cost savings of $280K for the company.
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Analyzed consumer behavior by monitoring competitors and utilizing market trends effectively during the development process.
Discussed needs and wish lists with prospective clients, offering recommendations based on tastes, priorities, and market trends.
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Built relationships with clients, key stakeholders, and employees to discover business needs and determine goals.
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Interviewed staff members, observed daily operations, and analyzed processes to reduce waste and time.
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Collaborated with other consultants to conduct training and team-building workshops for 2 restaurants with 15+ employees.
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