Operations Management

 Handle all telephone enquiries received effectively.

 Assisting clients with logging fraud incidents using SECM.

 Freezing customer’s account and digital channel to prevent possible fraud.

 Cancelation of compromised cards i.e., lost or stolen card Order and issue new cards

to clients Chasing funds internal and external.

 Assisting clients with follow up on the fraud cases.

 Unblocking customer's account using Hogan.

 Unblocking customer’s online banking using Ossy’s.

 Provide feedback to various clients.

 Provide quality customer service.

 Maintain a high level of client care.

 Resolve all credit card related queries efficiently and within agreed timeliness.

 Consolidation of credit card accounts

 Provide accurate product information to clients in line with standards and protocols

 Sold temporary loan and personal loan