Bachelor’s Degree, Network and Communications Management

Senior Client Support Specialist

• Collaborated with CrowdStrike and CyberArk teams to strengthen endpoint protection and privileged access management across 1,000+ enterprise devices. 
• Registering & applying the appropriate security permissions on devices with MFA through Intune. 
• Troubleshot network connectivity issues, identifying and resolving potential security risks by 70%. 
• Managed enterprise-wide permissions and group policies through Microsoft Azure and Entra ID, including conditional access, MFA enforcement, and risk-based identity governance, reducing DLP by over 90% 
• Selected by the corporate security team to complete CrowdStrike University training focused on threat detection, incident response, and vulnerability mitigation. 
• Utilized JAMF Pro and ABM for secure access and mobile device management, ensuring company-wide security compliance. 
• Securing various web conferencing applications. Ex: MS Teams NEAT boards, by applying security patches & hotfixes. 
• Administered Exchange server permissions via PowerShell and implemented data access controls to maintain confidentiality and data integrity. 

Senior PC/ MAC Support

• Provided technical and security support for Mac and Windows environments. 
• Created and deployed Windows and Mac images to 500+ clients using WSUS, ensuring all security patches and updates were applied. 
• Managed Active Directory user accounts, including provisioning, password resets, and access reviews. 
• Performed system restores and backups, ensuring data integrity and availability in case of security incidents. 
• Managed equipment migrations for 100 traders and 10 executives while ensuring encryption and secure network connectivity.. 
• Troubleshoot hardware and software issues, identifying and escalating potential security vulnerabilities. 

Infrastructure Security Support

• Installed, deployed, and maintained Windows 7, XP, and Mac computers and laptops. 
• Configured VPNs, corporate Outlook accounts, and mobile devices with proper authentication and encryption. 
• Installed and configured VPN, Outlook, BB email, provided backups and restores, and activation for international use. 
• Supported over 1,000 users with hardware replacements, system updates, and secure data transfers.