American CyberSystems (ACS Group) is a leading global information technology, consulting and business
solutions organization that has been a trusted partner to mid-market and enterprise clients around the world in
their digital transformation journey for over 20 years. Our Industry vertical based domain expertise, passion for
innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences,
product engineering, robotic process automation, machine learning, and block chain, helps clients envision,
build and run their businesses more efficiently.
Headquartered in the US, ACS Group has grown to over $900 million in revenue with more than 15,000
employees and consultants worldwide. Recognized by ACG as the #1 Fastest Growing Company in the State of
Georgia, we continue our journey of innovation and excellence along with being a highly respected and
responsible corporate citizen, generously giving back to the communities we serve.
ACS specializes in Product & Engineering Services, Business Application Services, Cloud Enablement, Data
Sciences, AI, Machine Learning, Intelligent Process Automation, Consulting Services, Healthcare Business
Solutions, Talent Solutions, and Workforce Management Solutions.
Please visit www.acsicorp.com to see how American CyberSystems (ACS Group) can help you in your
transformation journey to the digital world.
Essential Duties and Responsibilities:
Serves as the lead point of contact for all customer account management matters.
Builds and maintains strong, long-lasting client relationships.
Generates and develops added-value business with existing clients to meet specified production goals.
Manages consistent growth within particular client base.
Independently makes and develops contacts with selected clients and strategic partners.
Maintains and develops positive client relationships for new and larger established existing clients, assuring all existing clients are contacted regularly to ensure customer satisfaction.
Develops need-based marketing relations by conducting office visits and social events like lunches, dinners, attending networking events, conventions, etc.
Develops customer relations including, but not limited to, sales leads, research, warm calls, qualifying leads, developing leads, and customer service.
Collaborates with recruiters and develops strategies leveraging the strength and knowledge of the recruiters to fill job requisitions successfully.
Independently develops and implements sales action plans with objectives and strategies to increase revenue and aggressively acquire new accounts.
Seeks and creates opportunities to expand business with current clients.
Grows existing accounts to full potential and generates maximum revenue on a long-term basis.
Regularly interacts with executives of major clients.
Analyzes existing and anticipated client needs and promotes company services to meet such requirements.
Exercises independent judgment in preparing and implementing sales and business development plans, sales forecasts and strategies.
Independently formulates the overall objectives and strategy to develop a high-value relationship within all areas.
Understands prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision-makers.
Functions as liaison between client companies and operations staff.
Independently negotiates contracts, work orders, purchase orders, and other work agreements.
Addresses and resolves clients’ concerns and issues pertaining to accounts.
Performs other account-related duties as assigned by management.
Meets annual quota.
Mentors and managers Account Manager Trainees.
Additional Responsibilities:
Understands basic requirements of the Fair Labor Standards Act as it pertains to overtime exemptions and provides Legal and Compliance Teams with information necessary for the determination of a candidate’s exemption status during the onboarding process.
Understands company policies regarding the engagement of foreign workers (H1B, green card holders, etc.) and assists such workers, working closely with Diversant’s Immigration Specialist, in immigration sponsorship process.
Provides general administrative and clerical support as part of the sales process.
Prepares correspondence and documents as it pertains to candidate or client communication.
Reports violations of company policies, safety policies and the misappropriation of company assets.
Non-Essential Duties and Responsibilities:
Additional duties and responsibilities may be added as needed and subject to change.
Required Skills & Abilities:
Ability to function well in a fast-paced environment and adapt quickly to changing priorities.
Ability to use independent judgment and make discretionary decisions with respect to client needs and other aspects of the sales process.
Strong interpersonal, communication, and leadership skills.
Highly proficient with social media platforms.
Team building skills.
Strong customer/client service skills.
Results-driven.
Problem-solving skills.
Strong verbal and communication skills.
Attention to detail.
Ability to mentor and manage Account Manager Trainees.
Strong computer skills and experience with ATS, Microsoft Office, Excel, Word, and Outlook.
Required Education/Experience:
Bachelor’s degree or equivalent.
Prior work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
2 plus years of previous experience in staffing.
Experience in dealing with key stakeholders at all levels of an organization.
Experience delivering client-focused solutions to customer needs.
Experience with Applicant Tracking Systems and CRM software.
ACS Solutions is an Equal Employment Opportunity Employer and is committed to diversity and inclusion within our workforce. The Company maintains a work environment free from discrimination, harassment, and retaliation, and makes all employment decisions without regard to applicants/employees’ race, color, ancestry, ethnicity, national origin, religion, creed, sex or gender, pregnancy, sexual orientation, gender identity, gender expression, age, citizenship status, mental or physical disability, genetic information, marital status, military or veteran status, or any other category protected by law.
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