Administration Officer at University of Tasmania

Job Description

Administration Officer at University of Tasmania

Administration Officer 

• Part time (0.4FTE) – Wednesday and Friday

• Fixed term (April 2024) position, based in Hobart

• Do you have a can-do attitude and outstanding customer service skills?

College Services is a part of the University Services Portfolio within the Division of the Chief Operating Officer. Incorporating the units of Shared Services and College Services, the operations of University Services brings together our frontline service teams into a regional, networked and customer focused team of skilled professionals delivering critical, day-to-day service-related activities for the University.  We are seeking a new Administration Officer to join this dynamic team.

The Opportunity

As our new Administration Officer, you will provide seamless administrative and customer service delivery, particularly focused on contributing efficient, lean and responsive processes to support the day-to-day operations of the Colleges.

Key Accountabilities:

• Maintain an understanding of current policies and procedures, and provide proactive, accurate, and solutions focussed advice and enquiry management relevant to the College(s) and in support of University Services strategy.

• Support the service requirements of the Colleges in a consistent manner by contributing to the development and implementation of Standard Operating Procedures and proficient use of approved University systems (e.g., ServiceNow).

• Actively contribute to a superior service culture enhancing the awareness and contribution of the University Services team to customers. Facilitate feedback on service levels and identify opportunities to improve service delivery; develop specialist expertise to lead key processes or initiatives within your role.

• Deliver responsive and customer focused service, utilising quantitative and qualitative data from approved University systems/surveys/reporting.

• Provide support to internal communications and events as directed, including interacting with students, their supporters and members of the general public to professionally represent UTAS.

• Apply a Lean methodology to your work, identifying and implementing continuous improvement and actively engaging in training, development and networking opportunities relevant to your role.

• Provide direction and supervise and/or coordinate staff or students engaged to undertake specific tasks.

Your Application

To be successful in the role, your application will need to demonstrate:

• Completion of a Certificate IV/Diploma level qualification, or an equivalent combination of relevant experience and/or education/training.

• Proven commitment to customer service excellence and proactively contribute to the continuous improvement of systems, processes and procedures.

• Excellent interpersonal skills that enhance an ability to communicate effectively with a broad range of people.

• Proven commitment to maintaining confidentiality, using discretion and sound judgement.

• Proven ability to work in a collaborative team environment and demonstrated capacity to act independently within established guidelines, exercising discretion and sound judgement.

• A high level of computer literacy, including competence in the Microsoft 365 suite, and experience with other database operations.

Remuneration

Appointment to this role will be at HEO 4 and will have a total remuneration package of up to $83,807 comprising base salary within the range of $67,617 to $71,630 pro-rata plus 17% superannuation.

COVID-19 Update:

The University of Tasmania recognises that this is critical for the workforce at the University to protect the safety of our workforce and vulnerable Tasmanians.

Applicants for this role must be prepared to provide evidence of Covid-19 vaccination as a condition of employment.