We are looking for a reliable IT Dispatcher to act as a communication point for emergency and non-emergency calls during business hours. You will receive requests, transmit messages for the IT Team. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch technicians
Prioritize calls according to urgency and importance
Use a computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field techs to coordinate and prioritize their schedule
Provide field techs with information about orders, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods (CAD)
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
Must have a laptop and reliable internet connection
High school diploma
Benefits Available
Medical, Dental, Vision, Legal Shield/ID Shield, Life Insurance, and Disability
Vacation Time-Eligibility after 3 months of employment–15 days of annual vacaton
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