IT Dispatcher at GXA

Job Description

IT Dispatcher at GXA

We are looking for a reliable IT Dispatcher to act as a communication point for emergency and non-emergency calls during business hours. You will receive requests, transmit messages for the IT Team. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information

• Address problems and requests by transmitting information or providing solutions

• Receive and dispatch technicians

• Prioritize calls according to urgency and importance

• Use a computer to send crews, vehicles or other field units to appropriate locations

• Monitor the route and status of field techs to coordinate and prioritize their schedule

• Provide field techs with information about orders, obstacles and requirements

• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements

• Proven experience as dispatcher or relevant position

• Tech-savvy with knowledge of relevant methods (CAD)

• Fast typing with experience in data entry

• Knowledge of procedures and guideline for emergency situations

• Proficient in English (oral and written)

• Outstanding organizational and multitasking abilities

• Active listener with excellent communication skills

• Sound judgement and critical thinking

• Must have a laptop and reliable internet connection

• High school diploma

Benefits Available

Medical, Dental, Vision, Legal Shield/ID Shield, Life Insurance, and Disability

Vacation Time-Eligibility after 3 months of employment–15 days of annual vacaton