About CES:
At CES we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.
We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in…
Summary
To be a collaborative team member that supports the CES Finance Systems and its Users with the ability to thrive in a dynamic and high energy environment, while providing excellent customer service to internal colleagues.
Provide excellent customer service in all aspects, in person, via phone, chat or email
Provide second line support through gaining knowledge of Finance Systems to enable effective liaison with users and the timely resolution of queries
Ensure help desk calls are responded to promptly, using the helpdesk system to document problem queries and resolution
Diagnose and resolve software issues of support calls
Taking initiative to identify situations which require urgent attention, being able to escalate when needed
Prioritize numerous tasks on a day to day basis using Jira
Work with other In-house development / infrastructure teams to ensure collaboration between areas of the business
Maintain system documentation to reflect change in processes / functionality following upgrades
1+ year of Technical Support experience
An understanding or interest of Accounting and IT
Usage of Microsoft programs
Excellent analytical and problem-solving skills, ensuring attention to detail and root cause problem solving
Highly organized and able to manage own time effectively to meet deadlines
Shows drive, energy and determination to achieve results
Experience using a ticketing system
Experience with SQL
Experience with Jira
EEO Statement:
City Electric Supply (CES) provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or other protected class status. In additional to the federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment.
CES also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.
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