Create customer quotes, book orders, and own related responsibilities to transact customer orders in compliance with company requirements. Ensure an outstanding internal and external customer experience by addressing non-technical customer inquiries regarding the transaction. Contribute to scaling up how we operate. Engage as a Subject Matter Expert (SME) in your area of responsibility within Order Administration.
Location: US Remote
What We’re Looking For
If you’re someone who wants to learn, grow, build a career in a high-tech environment, and meet the below requirements, then we’re looking for you.
College grad. with 1+ years quote or order processing experience, or 3+ years quote or order processing experience. Experience includes consistently achieving with progressively challenging responsibilities
Strong verbal and written communication skills. You’ll be communicating internally across functions, with external customers and business partners, and across multiple levels of management
Strong analytical skills. You’ll be troubleshooting transactions, and helping to improve how we operate
Natural drive to provide an outstanding customer experience
Detail oriented, and focus on high quality
Basic understanding of order processing compliance requirements
Demonstrated Subject Matter Expertise, and Leadership ability. You will contribute to scaling up our operation
Self-directed
Experienced in MS Office, including Excel
Other responsibilities as assigned
Why We Need You
Create customer quotes
Process orders in full compliance and within SLA expectations. This includes:
Account set-up and maintaining customer account data (customer addresses, service contract info., etc.)
Reviewing sales contracts, quotes, and related documentation for completeness and accuracy
Reviewing inventory levels
Entering order data into our Microsoft Dynamics 365 system, and following other steps to book the order. Troubleshooting where needed
Coordinating with installation, contracts service, shipping, billing, and other groups
Processing returns requests (RMA’s)
Answer and respond to calls, voicemails, and emails from internal and external customers regarding requests for products, customer quotes, orders, or transaction processing
Own, drive, or be a Subject Matter Expert in activities that help us scale and optimize how we operate. While not a complete list, this can include activities such as workflow improvements (automation and process), creating or updating documentation, system testing, training, generating reports, etc.. Typical engagement is through Manager and sometimes Director level
Ensure a strong customer experience
Communicate verbally and in writing throughout the inquiry, transaction, and other responsibilities
Meet SLA’s, quality, and other expectations
Other duties as assigned
The base salary range for this position is $45,000 to $50,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.
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