In our high-growth, execution-focused software company, we’re looking for an experienced individual to join our team as a Senior Manager of Order Management. This role will be responsible for ensuring accurate customer onboarding, order processing, and invoicing.
The ideal candidate can navigate both high-volume and high-profile customers and manage their orders through the revenue cycle. This role will collaborate closely with leaders across Deal Desk, Sales, Renewals and Finance to support and implement a collaborative environment and drive process improvements.
Responsibilities:
Develop best practices and lean processes to ensure timely and accurate orders through the sales process.
Provide direction, training and leadership for the Order Management teams (approximately 10 employees) in multiple locations to support the onboarding of customers and accurate invoicing.
Ensure accurate records in the accounting system (NetSuite) based on sales orders from the CRM system (SalesForce.com).
Manage customer invoicing requirements including purchase orders and supplier portals.
Communicate effectively with key stakeholders and especially with Sales and Renewal reps to ensure orders are executed in line with customer expectations.
Produce reports and metrics as needed to ensure high quality results and ensure data integrity.
Qualifications:
7+ years of experience in Order Management with preference to the Enterprise SaaS/B2B Industry.
Demonstrates initiative and critical problem-solving skills to drive large-scale projects involving multiple departments and stakeholders.
Highly organized, customer-focused, innovative and strong attention to details.
Ability to multitask and prioritize at times of high volume and multiple deadlines.
Strong quantitative skills and highly proficient in NetSuite, Salesforce.com, Microsoft Office or similar applications.
Bachelor’s degree required, preferred in Accounting or Finance.
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working at Tricentis:
Supportive and engaged leadership team.
Career path and professional and personal development.
401(k) plan, full benefits package available.
Company paid Disability and Life Insurance.
Hybrid work environment.
Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.
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