Trainer, Level 3 (Salesforce) at Daikin

May include:

• Develop and implement Salesforce training programs through assessment of training needs, creation of training plans, and designing training materials for various formats
• Deliver training sessions through virtual and in-person training sessions to equip employees with necessary Salesforce skills
• Maintain training and reference materials
• Collaborate with teams to ensure alignment and effectiveness of training
• Support Salesforce adoption and evaluate effectiveness by providing ongoing support and conducting skill mapping
• Perform other tasks as assigned.

Nature & Scope:

• Ensure work is aligned with the OCM Director’s expectations, goals, and vision.
• Strategize, support and execute training initiatives in alignment with organizational goals.
• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills:

• Experience training for Salesforce
• Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
• Knowledge of HVAC products and controls
• Knowledge of management systems is a plus
• Proven track record of success in service and customer service
• Excellent written and verbal communication skills
• Excellent presentation and facilitation skills
• Ability to interact with students of varied backgrounds
• Ability to effectively present information and respond to questions from management, students and customers
• Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers
• Ability to write reports, business correspondence and develop course curriculum
• Ability to anticipate and solve practical problems and resolve issues
• Customer focus – proactively finds ways to exceed customer needs
• Detail-oriented, well organized
• Ability to work in a team environment and take initiative individually
• Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience:
• 8+ years of experience with HVAC installation, commissioning, service and maintenance
• 5+ years facilitating of training, with a focus on Salesforce

Education/Certification:

• Bachelor’s degree in Engineering, or related field, preferred
• Salesforce Instructor Certification by Salesforce or any certification in Salesforce training, preferred
• Certification in Training, preferred (e.g., CPLP)

People Management: No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: Director, Organizational Change Management

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.