Business Analyst at Lincoln Financial Group

Job Description

Business Analyst at Lincoln Financial Group

We are excited to bring on a motivated Business Analyst to our Workplace Solutions Customer Experience, Marketing and Transformation organization. With our commitment to providing career growth and development to our employees, our team has an opening to fill. You could be the next Business Analyst to join our incredible talented agile delivery team! In this role, you will carry out the Group Protection Strategy through being a part of a dedicated agile delivery team working on the Converge (PolicyLinc) policy admin solution platform. You will collaborate, analyze and deliver on specific tasks aligned to your agile team and act as a resource to applicable internal stakeholders. You will also partner and collaborate with other delivery team members and business stakeholders to define; problem solve and validate business solutions to ensure execution/delivery goals align to the overall vision of the strategic program.

What you’ll be doing

• Development of requirements: planning, prioritization, effort estimations and traceability to downstream and upstream teams/applications

• Write User Stories and act as liaison between Business and IT partners to ensure clear understanding of user stories and business requirements for design

• Consult, collaborate, and serve as a resource to team members and key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs

• Provides more complex research and analysis to support business operations and presents findings to your product owner and leadership

• Determine and recommend the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization

• Utilize in-depth knowledge of the product and business processes to help define acceptance criteria on user stories, performing additional research and analysis when needed to ensure user stories and acceptance criteria appropriately reflect business processes

• Identifies and recommends process improvements that significantly reduce workloads and/or improves the procedures and processes of the team

• Will serve as a mentor to support new hire business process development, platform navigation and knowledge transfer with peer team members

What we’re looking for

Must-haves:

• 3-5+ years experience in business analysis and/or project management with the critical ability to coordinate and balance multiple projects in a time-sensitive environment

• 4 Year/Bachelor’s Degree or equivalent work experience (4+ years of work experience)

• Ability to think critically, define problems, analyze complex information, collect data, establish facts, and develop persuasive arguments in written, oral, and/or diagram form

• Strong collaborator and can demonstrate having consistent/effective communication skills

• Demonstrates strong project management leadership skills with the capacity to manage and drive multiple efforts of work simultaneously in a time-sensitive environment

Nice-to-haves:

• Converge (PolicyLinc) System Knowledge (insurance admin solution system) and user acceptance testing experience

• Experience working on customer-facing solutions

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for YOU:

• Clearly defined career tracks and levels to help you successfully manage your career

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

Pay Range: $67,000 – $120,700

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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