Customer Service Coordinator at Arconic

Job Description

Customer Service Coordinator at Arconic

Arconic is currently in search of a Customer Service Coordinator to join our Order Execution Team located in Springdale, Arkansas.  

Primary Purpose

Under the general direction of the CSC Supervisor, the Customer Service Coordinator positions primary responsibility is to review, and enter, customer purchase orders (PO’s) by using proprietary software.

Major activities and Responsibilities:

• Order Processing and Order Management

• Review customer orders and purchases

• Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses.

• Send orders to manufacturing based on standard practices.

• Work with our ordering system and release orders to manufacturing.

• Adjusting prices based on established guidelines.

• Interact with Customers and Sales Representatives 

• Generous training period

• Work with customer on processing, scheduling, order changes, product issues, customer claims.

• Utilize or develop knowledge of product and price book.

• Interact and coordinate with internal resources on projects.

RESPONSIBILITIES

Essential Knowledge & Skills

• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems

• Data entry skills with attention to detail

• Written and verbal communication skills

• Construction or architectural industry background a plus

• Proven customer service skills including prompt response and documentation

Major Customers

• External customers and sales representatives, as well as internal project managers and production control 

QUALIFICATIONS

Basic Qualifications

• HS diploma or GED equivalent from an accredited institution

• Minimum of 2 years of experience in a customer service role

• Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. 

Preferred Qualifications

Associates Degree from an accredited institution.

Commercial or residential construction industry experience.

ABOUT US

Arconic Corporation, a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others. 

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 

At Arconic, we: 

Act With Integrity. 

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future. 

We protect and improve the health and safety of our employees, communities and environment. 

Grow Stronger Together. 

We cultivate an inclusive and diverse culture that advocates for equity. 

Earn Customer Loyalty. 

We build customer partnerships through best-in-class products and service. 

Drive Operational Excellence. 

We pursue continuous improvement through innovation, agility, people development and collaboration. 

Create Value. 

We achieve success by generating and growing value for our stakeholders. 

United States Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.