Data Center Support Technician at Randstad

Job Description

Data Center Support Technician at Randstad

Randstad is looking for a Data Center Tech for an exciting opportunity for someone to expand their IT operational skills.

As a Data Center Support Technician T1 (COG), you will be responsible for providing physical and technical support using predefined procedures to escalate, monitor and report Data Center activities. The Data Center Support Technician is an important role that relies on process driven troubleshooting, prioritization, and prompt communication.

This position is preferred to be local to Raleigh, NC area, however considerations for remote work.

Required Skills

Ideal Candidates should possess a basic working knowledge of Linux and Windows operating systems, Microsoft Office Suite, and Commvault.

• Ability to pass a background check and drug screening

• Experience working at a Help Desk and/or Technical Call Center

• Verbal and written communication skills

• Organizational skills, high level of attention to details and ability to multi-task while managing competing priorities

• Investigation and problem-solving skills, takes ownership, follows issues through to completion

• Adaptability to acquire new skills quickly and thrives in a collaborative team environment

location: RALEIGH, North Carolina

job type: Contract

salary: $9 – 17 per hour

work hours: 8am to 4pm

education: High School

Responsibilities:

• Provides 24 x 7 x 365 staffing, management, and monitoring of infrastructure, includingfirst level support for all operational tasks.

• Qualified candidates will be charged with support and process improvement of daily tasks and monitoring, as well as working with team members within the Data Center and Infrastructure teams to achieve their objectives.

• Provide Tier 1 troubleshooting, problem analysis and isolation of events using

• predefined processes

• Document and escalate technical issues using clear, written, and verbal communication

• Effectively and efficiently communicate status of critical events

• Follow established procedures for tickets queued in enterprise ticketing systems

• Complete tasks required to maintain service levels and availability

• Provide physical and remote support to infrastructure team members

Qualifications:

• Experience level: Entry Level

• Minimum 1 year of experience

• Education: High School

Skills: Helpdesk

Windows OS

Microsoft Office

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

• For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.