Job Description

Quality Assurance Specialist at Language Line LLC

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Quality Assurance Specialist

Reports To: Manager, Quality Assurance ExFx

Department: QA – Direct

Location: US OR Portland Office

Classification: Hourly

Primary Duties

• Indicate all corrections, questions, or comments on the hard copy of the target language document using standardized correction symbols (proofreader marks).

• Verify match of typestyles and layout.

• Check headings, bullets, paragraphs, format, kerning, leading, text justification, headers and footers, indentations, page flow, artwork and graphics, call-outs, punctuation, proper names, spelling, and placement of screen captures.

• Confirm all text has been translated into the target language.

• Cross-check references.

• Support LLTS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

Requirements

• Attention to detail is a must.

• Availability for proofing projects is required.

• Requires accuracy and patience.

• Ability to organize time, work, and stay focused.

• Writing/editing/proofreading experience preferred.

• Knowledge of a foreign language is a plus.

• Familiarity with the PC and Mac operating systems.

Qualifications

• A minimum of a BS or BA degree or related experience.

• Two or more years of experience in document production and/or quality assurance fields.

• Experience in the localization industry a plus.

• Experience on both PC and Mac platforms.

• Review and proof printed documentation to assure that the target document resembles as closely as possible the source document (usually the Master English.)

The minimum and maximum full-time hourly rates for this role are listed below, by location. Please note that this hourly rate information is solely for candidates hired to perform work within one of these locations. Experience and education refer to LanguageLine Solutions’ current hourly rate for this position. US Remote pay range $20.60 – $22.60.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual hourly rate amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c).

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)