Rite-Hite Corporation is a global leader in the manufacture and distribution of loading dock equipment and industrial doors. Our products and services are the envy of the industry, and are fueling strong growth for our company world wide. RITE HITE Products Corporation, our dock leveler and restraints division, has an immediate need for a Quality Assurance Supervisor at our manufacturing plant in Horn Lake, MS.
The Quality Assurance Supervisor is responsible for building and maintaining a quality management system. The supervisor will develop a problem solving system to address the daily quality concerns of the Rite-Hite facility. This position will prepare the location for ISO compliant business systems. Will drive operational excellence principles across all functions at the Horn Lake, MS facility to achieve continuous improvement of processes and metrics.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Follows through on set processes and ensures adherence to best production practices and product quality standards.
Work in conjunction with the Production Manager on product quality.
Act as liaison between production, engineering, and customer service to prioritize quality concerns and improved quality products.
Reviews customer specifications and/or drawings and ensures consistent compliance to customer quality specifications, drawings, etc.
Provide information to Engineering and Purchasing regarding repeated quality issues in terms of production, installation, service, etc.
Develops and implements quality and process improvement plans, programs and procedures using continuous improvement techniques.
Develop and prepare key management reports, including Monthly Quality Reporting, based on data developed or provided by others, to track organizational performance to key quality metrics.
Prepare and coordinate training of all current and all new employees in the quality business processes, ISO system, and notes based on line documentation.
Coordinates the investigation of problems and develops disposition and corrective actions for recurring discrepancies.
Must be able to use small quality hand tools such as calipers, etc.
Must be able to read and interpret blue prints.
Performs audits as required against the product, product components, subassembly areas, and uses independent judgement for structural and functional aspect of the product.
Performs process audits of production and support functions to identify gaps and validate effectiveness of improvement activities.
Develops, deploys, and maintains the quality management system. Act as management representative for ISO program.
Develops, deploys, and maintains the supplier quality development process in conjunction with the Materials department.
Apply Lean Manufacturing and Six Sigma tools and methodology in the implementation of manufacturing excellence initiatives.
Audit business processes to ensure compliance to the management system.
Facilitate employee engagement in problem solving activities and teach problem solving methodologies throughout the organization.
PRINCIPAL ACCOUNTABILITIES:
Develop and prepare accurate data and reviews summaries with Engineering, Manufacturing, Purchasing and other departments as required.
Inspect and test returned parts to determine disposition.
Lead quality meetings.
Provide descriptions, documentation and recommendations to Purchasing regarding quality concerns / component improvements.
Visit and audit key suppliers to drive improvements in supplier performance of quality, cost, and delivery.
Ensure proper and timely disposal of vendor parts to be returned.
Work with Engineering and Manufacturing to facilitate product and process improvements consistent with Lean Manufacturing practice.
Manages and maintains quality database including the status of each quality improvement issue and resolution the resolution including QIR, QAR, and ECNs.
Conduct trend analysis of quality concerns to establish strategic program direction.
SUPERVISORY RESPONSIBILITIES
May manage 2 – 4 quality professionals. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning and directing work; appraising performance via the development of measurable objectives; rewarding and disciplining employees; addressing complaints and resolving problems.
SPECIAL QUALIFICATIONS:
Six sigma certification or equivalent problem solving experience is required.
Demonstrated leadership in implementing Lean Manufacturing protocols.
Bachelor’s degree and minimum 5 years experience or equivalent combination of education and/or experience in a manufacturing environment. The individual must be well organized, with excellent written and verbal communication skills. Working knowledge of Lotus, Microsoft Office, JD Edwards and AS400 is desired. Basic understanding of Excel including charts, graphs and data analysis.
Rite-Hite provides its employees with excellent training, competitive wages with regular salary increases, a full benefits package (medical, dental, vision, disability, life and more), as well as an outstanding retirement program that combines a 401(k) with company match and profit sharing. We also provide excellent opportunity to grow your career with a global leader in industrial safety products.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.
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