Job Description

Quality Manager at MacLean-Fogg Company

Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is the leading manufacturer of critical products for electric utility, telecommunications, and civil markets. With a history of private ownership dating back to 1986, MPS now has a revenue of 700+ million (USD) and a workforce of over 1,400 people worldwide. Known for quality, responsiveness, and safety, MPS is heavily focused on vertical integration of their products, with 5 North American production facilities, and is continually investing in their manufacturing.

Job Summary 

The Quality Manager is responsible for all aspects of product quality, product inspection, overseeing the operation of the Quality Lab, and maintaining ISO compliance. This role will involve interaction with all layers of the organization with training and maintaining strict compliance to quality system documents and procedures. Strong technical skills, attention to detail, excellent communication skills, solid organizational skills, friendly disposition, and in-depth knowledge of the product line are all required to effectively perform this job. This position in the company is crucial in securing existing business and supporting the sales growth of the company.

Job Duties

• Administer policies and programs ensuring that the organizational products and processes meet established quality standards.

• Participate in the development, implementation and administration of an organizational quality management system and monitor progress against strategic quality-related goals.

• Solicit internal and external feedback with the goal of continuously improving processes and products.

• Apply problem-solving and analytical skills to assist in Lean manufacturing improvements

• Ability to manage multiple quality issues (Cases) from inception/discovery to resolution.

• Maintaining an accurate review timetable for Cases and comprehensive answers is a vital aspect of the role.

• Maintaining and reporting any Quality metrics to Management on a monthly basis (minimum)

• Maintaining the ISO certification of the company, overseeing a rigorous internal audit schedule, and the prompt resolution of any Corrective Actions.

• Interface with external labs and testing agencies (UL, CSA), as needed

• Provide assistance to MSI Management in conducting on/off site quality training.

• Participate in Management Review and represent the company at corporate level Quality functions.

• Support engineering projects and assist in prototype design & development.

• Support production of samples for testing, promotion, and marketing functions

• Provide technical support on questions pertaining to telecommunications product applications from customers, engineering firms, MSI sales, and MSI customer service.

• Assist in cross-referencing products for MSI sales and MSI customer service.

• Assist the marketing team in developing materials to highlight benefits of our Quality System.

• Complete all necessary documents fully and accurately

• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)

• Follow all Safety, Environmental and Quality policies and procedures

• Perform other duties as assigned

Experience and Education

• Minimum BS degree in Mechanical Engineering, or comparable field

• Knowledge of basic engineering principles and their application to product design and development

• Excellent Computer skills – (MS Office: Word, Excel, Access, PowerPoint)

• Must have creativity, tact, and diplomacy in dealing with internal and external customers

• 5 years of experience in a Quality role

Competencies/ Skills

• Advanced verbal and written communication skills

• Analytical thinking skills

• Mathematical skills

• Strong Microsoft Excel skill  

• Analytical thinking skills

• Management skills

• Problem/situation analysis

• Statistical knowledge

• Technical expertise