Remote Pharmacy Tech I

Job Description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA currently seeks a Pharmacy Tech I to join our team remote.

Schedule: Full-Time, 8-hour shifts

Training Schedule: Monday–Friday, 8:00 AM–4:30 PM CT

Post-Training Schedule: Monday–Friday, with shifts assigned between 8:00 AM and 12:00 AM CT. Weekend work may be required. Employees must be flexible, as shifts are assigned based on business needs.

Position Summary

The Pharmacy Technician I – Prior Authorization provides professional and courteous support to members, healthcare providers, pharmacies, and other callers throughout the prior authorization process.

This position handles high-volume inbound calls, accurately documents prior authorization reviews, and escalates clinical questions and judgment-based decisions to the pharmacist team. Additional responsibilities may include outbound calls, processing prior authorization requests received through fax or electronic systems, and responding to department inquiries.

Key Responsibilities

• Handle high-volume inbound calls from members, providers, pharmacies, and other customers.
• Assist callers with the criteria-based prior authorization process while providing excellent customer service.
• Maintain complete, timely, and accurate documentation of prior authorization reviews.
• Review and process prior authorization requests received through fax, electronic portals, and other channels.
• Escalate clinical questions, judgment calls, and appropriate inquiries to the pharmacist team.
• Communicate with internal teams regarding prior authorization status and determinations.
• Monitor and respond to inquiries received through department mailboxes.
• Perform outbound calls and other administrative support duties as needed.
• Follow departmental, company, state, and federal requirements when processing information.

Required Qualifications

• Verifiable High School Diploma or GED
• Minimum 1 year of customer service experience in a high-volume call center environment with strong written and verbal customer service and communication skills.
• Minimum 1 year of proficiency with Microsoft Outlook and Teams with strong computer, data entry, multitasking, and documentation skills
• Ability to work the assigned schedule following training, including potential weekend requirements.

Preferred Qualifications

• Previous experience in healthcare, insurance, pharmacy benefits, pharmacy, medical office, social services, or a similar service environment
• 6+ months of Pharmacy Technician experience, particularly in an administrative support function
• Pharmacy Technician License, Certification, or Trainee License
• Prior authorization experience
• Experience with Microsoft Word and Excel

Candidates must have:

• A dedicated, private workspace suitable for handling confidential healthcare information.
• A hardwired internet connection. Wi-Fi-only connections are not acceptable.
• Minimum internet speed of 25 Mbps download and 3 Mbps upload.
• A smartphone for required work applications.

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($20-$20). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.