NYPA – IT – 1515 – Program Manager L3 at Voyatek in White Plains, New York

Job Description

Opportunity Details

Full Time NYPA – IT – 1515 – Program Manager L3

White Plains, NY

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• • Facilitates access to nutritious food for children of mothers participating in the WIC program
• • Supports first responders in reducing opioid overdoses within their communities
• • Empowers colleges and universities to identify and thwart financial aid fraud
• • Equips teachers with valuable insights to identify students requiring additional support
• • Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We’re more than a technology company — we’re an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what’s best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you’ve come to the right place.

Voyatek is seeking applicants to occupy the position of L3 Program Manager within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.

Key Responsibilities:

We are seeking an experienced Infrastructure Program Manager to lead and oversee critical IT initiatives within our enterprise infrastructure portfolio. The ideal candidate will bring strong expertise in IT program and project management, infrastructure technologies, cloud platforms, cybersecurity alignment, and governance frameworks. This role is responsible for driving successful execution by coordinating cross-functional teams, managing timelines, budgets, and resources, and ensuring all program activities are aligned with organizational objectives and technical standards.

• Oversee and manage infrastructure programs and projects, ensuring alignment with business and IT strategic objectives.

• Drive infrastructure programs and projects across areas such as cloud platforms, networking, and digital employee experience, ensuring solutions align with organizational needs and enhance overall IT service delivery.

• Define program and project scope, goals, objectives, and deliverables in partnership with senior management and key stakeholders.

• Develop and maintain detailed project plans, schedules, milestones, resource allocations, and KPIs.

• Lead and mentor project teams, fostering a collaborative, high-performance environment.

• Coordinate cross-functional teams to gather requirements, design solutions, and ensure timely delivery of project components.

• Manage the RFP process, including issuing bids, evaluating proposals, and selecting vendors or solutions.

• Partner with vendors, contractors, and internal teams to build, test, and implement infrastructure deliverables.

• Proactively identify risks, issues, and dependencies, developing and executing mitigation strategies.

• Monitor project progress and resolve challenges throughout the project lifecycle.

• Ensure compliance with IT governance frameworks, regulations, standards, cybersecurity requirements, and data protection protocols.

• Oversee and manage program and project budgets, ensuring financial alignment and cost-effectiveness.

• Track and control expenditures to remain within established budget constraints.

• Provide consistent and transparent communication to stakeholders, delivering updates on project status, risks, issues, and achievements.

• Cultivate strong relationships with internal and external partners to support collaboration and alignment.

• Conduct regular project reviews and effectively manage stakeholder expectations.

• Identify and implement opportunities for process improvements and best practices to enhance delivery effectiveness.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in IT project management, with a focus on infrastructure projects.
• PMP, PgMP, or equivalent project/program management certification.
• Strong technical background across core infrastructure domains, including networking, cloud services, servers, storage, virtualization, and security.
• Proven track record of successfully delivering complex infrastructure projects on time and within budget
• Demonstrated expertise in infrastructure design and planning, server and operating systems management, network infrastructure and protocols, network virtualization, storage systems, cloud infrastructure, network security, monitoring and performance optimization, and vendor management
• Excellent communication and stakeholder management abilities, with the capacity to effectively communicate technical concepts to both technical and non-technical audiences.
• Strong problem-solving and decision-making skills, with the ability to analyze complex situations, identify solutions, and drive successful outcomes.
• Experience with project management methodologies (e.g., Agile, Waterfall) and project management tools (e.g., MS Project, Azure DevOps).
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Thorough understanding of project management phases, techniques and tools: Initiate, Planning: definition/scope/requirements, Execute & Control: scope, work plans, resources, deliverables, Q/A, transition planning, etc, Closure: completion and assessment.
• Strong and tested project management skills including: Customer satisfaction management, Sponsor expectation management, Vendor and consultant management, Risk management and issue resolution, Financial management including budgeting, forecasting and reporting, Change Management.
• Ability to work cross-functionally to solve problems and implement changes, analyze decisions and actions for their support of the larger area’s strategic direction; and work with senior management to resolve more complex problems.
• Understanding of the SDLC and other life cycles for the deployment of infrastructure, networking and other non-software projects.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• Certification in project management (e.g., PMP, PgMP) is preferred.
• Industry certifications relevant infrastructure or IT operations and other related fields are advantageous.

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $63.00 – $68.00.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• • Flexible Work Schedules
• • Health, Dental, and Vision Insurance
• • Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• • Health Savings Account (HSA) with Employer Contributions
• • Company-Paid and Voluntary Life Insurance
• • Long and Short-Term Disability Insurance
• • Accident, Critical Illness, & Hospital Indemnity Insurance
• • 401(k) Retirement Plan with Company Match and Immediate Vesting
• • Wellhub Fitness and Wellness Platform
• • Pet Insurance
• • Training Opportunities
• • Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.