Application Configuration Analyst at FirstEnergy – Remote in FE Service Territory (Office Proximity Required)

Job Description

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

This position is within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $68,425 – $171,000. The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range $82,110 – $205,200.

About the opportunity:

This is for an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

Position is currently work from home but may require working at or visiting a facility based on business need.

The position is responsible for the administration, configuration, integration, and ongoing support of critical vendor applications supporting Transmission utility asset management, engineering, and operations. The role will primarily support asset management and asset performance applications, including DNV Cascade for Transmission Line and Substation assets, Hitachi Energy Asset Performance Monitor (APM), SEL Compass, Doble PowerBase, Relay Test Settings, and Protection Suite.

This position serves as a technical and functional liaison between business stakeholders, IT teams, and software vendors to ensure applications are reliable, properly configured, integrated with the broader technology ecosystem, and aligned with business, technology, security, and compliance requirements.

Responsibilities:

• Configuring application interfaces, maintaining reports, and vendor package applications.
• Analyzing, designing, configuring, maintaining, testing, troubleshooting, and implementing changes to the various custom-developed and vendor applications supported.
• Learning and understanding the business processes associated with supported applications.
• Developing technical designs that meet business needs and support the company’s IT direction.
• Properly leveraging the correct technology for the defined requirements.
• Creating and executing comprehensive unit test plans, developing test cases, assisting with integration, and completing system test plans.
• Developing clear documentation for completed products.
• Investigating and resolving problems with supported applications in a production support environment.
• Assisting with coordination of software packaging requests where needed to support Asset Management.
• Solving complex problems and troubleshooting functionality for issue identification.
• Learning electric utility transmission and distribution related business processes.
• Becoming a proficient software developer on the supported software applications and related tools.
• Consistently delivering high-quality results.
• Managing source code repositories, builds, and deploys.
• Actively participating in a collaborative work environment.
• Availability to work flexible hours to support our application portfolio.
• Frequent interaction with business owners/stakeholders to gather requirements for new development projects, assist in defect resolution, etc.

Qualifications:

Required:

• Bachelor of Science degree in Computer Science, Information Systems Management, Electrical Engineering, or related technical degree. Equivalent hands-on experience will be considered in lieu of a degree.
• Experience with relational databases such as Oracle and Microsoft SQL Server.
• Strong SQL skills, including writing procedures, packages, views, triggers, and jobs, a must. Familiarity with database tools (TOAD, SQL Server Management Studio, etc.).
• Related experience includes, but is not limited to, software development and integration experience with C#, C++, .NET, Python, or REST APIs.
• Experience with Microsoft Server configuration/administration (IIS, Services, Tasks, etc.).
• Analytical skills to effectively resolve technical problems, identify and implement process improvements, and think creatively.
• Willingness to undertake assignments involving unfamiliar subjects, with the aptitude to quickly learn new concepts and systems and update skills to adapt to changing technology.
• Excellent interpersonal skills and demonstrated ability to work effectively as part of a team.
• Highly motivated to work independently and productively, and able to collaborate effectively with co-workers in a virtual environment.
• Demonstrated ability to effectively prioritize and plan work, meet established priorities and deadlines, and work on multiple concurrent tasks.
• Demonstrated ability to provide software solutions and support the entire software development life cycle.
• Proven ability to troubleshoot and solve problems in a production support environment.
• Ability to work flexible hours and be available for call-in and after-hours support (24×7 operations).

Preferred:

• Experience with Asset Management products such as DNV Cascade, Doble PowerBase, Relay Test Settings, Protection Suite, Hitachi Energy Asset Performance Monitor (APM), and SEL Compass a strong plus.
• Experience with Kubernetes clusters and application deployments a plus.
• Knowledge of Linux/UNIX operating systems a plus.
• Familiarity with Azure DevOps and working in an agile environment.
• Prior electric utility experience.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team