Associate, Bankruptcy at Hyundai Capital America in Atlanta, Georgia

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Bankruptcy Associate is primarily responsible for effective case management and the resolution of complex issues to protect the company from loss related to customer accounts impacted by bankruptcy proceedings or discharge. This position may support any of the bankruptcy functions within the department, including Chapter 7, Chapter 13, Discharge, Chapter 11, and Chapter 12 accounts, for retail and lease accounts nationwide through multiple channels. The position will comply with internal policies and procedures when managing all accounts.

HOW YOU WILL MAKE AN IMPACT

• Manage assigned Chapter 7, Chapter 13, Discharge, and other bankruptcy accounts, queues, and workflows throughout the bankruptcy lifecycle by:
  • Reviewing and interpreting account data, petitions, plans, court orders, payment history, collateral status, customer intent, and supporting documents to determine appropriate treatment and follow-up.
  • Monitoring assigned queues, case milestones, court deadlines, docket activity, trustee or direct payments, account balances, claim activity, dismissals, discharges, and other case developments.
  • Preparing, processing, filing, tracking, amending, releasing, or updating reaffirmations, lease assumptions, proofs of claim, plan documents, notices, discharge documents, and related correspondence.
  • Researching and reconciling case and account information through approved internal and external systems while maintaining accurate, complete, and audit-ready documentation.
  • Completing or coordinating reaffirmation, surrender, repossession, title release, charge-off, return to regular servicing, account closure, Litigation referral, or other appropriate resolution based on HCA’s legal rights.
  • Applying bankruptcy communication restrictions, internal procedures, and quality standards to protect customers and reduce legal, compliance, financial, and collateral risk.
  • Identifying and escalating legal, compliance, payment, collateral, documentation, or system issues; performing account research or skip tracing; meeting productivity and service expectations; and supporting other bankruptcy functions and priorities.
• Communicate with customers, attorneys, and other third parties regarding bankruptcy accounts through inbound and outbound calls and required follow-up.
• Participate in coaching, training, quality reviews, and development activities; provide process knowledge, peer support, or guidance as requested.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

• 2-4 years finance or bankruptcy experience, with auto-finance related experience preferred.
• High school graduate or GED equivalent.
• Ability to multitask and independently manage their time daily to ensure productivity and goals are met.
• Basic computer proficiency, including Microsoft Office and the ability to learn and navigate internal systems.
• Strong problem-solving abilities and the desire to create positive customer experiences.
• Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
  
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .