Community Manager via Motion Recruitment — Remote, USA (Pacific Hours, 6-Month Contract)

Job Description

$22 – $32.55

Our client, a globally leading financial and tax software provider, is looking to hire a Community Manager . This is a remote role, and supporting pacific business hours.

Contract duration: 6 months

As a Community Manager, you will serve as a digital community moderator , driving user engagement across product forums, championing the voice of the customer , and collaborating with cross-functional teams to resolve emerging issues.

What You Will Be Doing

• Moderate community forum discussions and triage inbound questions from professional tax clients using Sprinklr

• Champion the customer voice by providing empathetic customer success support to tax preparers and accountants

• Collaborate cross-functionally to submit bugs, escalate product issues, and coordinate rapid solutions with internal teams

• Foster community safety and health across digital product spaces while keeping a consistent brand voice

Required Skills & Experience

• Bachelor’s degree or equivalent practical experience

• 3+ years of professional social media community management and online moderation experience

• Hands-on experience utilizing community management platforms (Khoros, Salesforce, Gainsight, Sprinklr)

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.