Field Service Technician – San Antonio, Texas (Verifi) at Saint-Gobain

Job Description

Verifi- is a rapidly growing global SaaS and IoT technology company transforming the construction industry through connected technology and data-driven insights. Our innovative solutions combine embedded sensors, intelligent hardware, and cloud-based analytics to help customers improve efficiency, enhance sustainability, and optimize operations. As we continue to drive digital transformation across the industry, we are seeking talented professionals who thrive in a fast-paced, technology-focused environment.

The Field Service Technician is a remote, home-based position responsible for supporting Verifi- customers throughout the San Antonio, TX region. Serving as the primary technical representative in the field, this role provides installation, maintenance, troubleshooting, calibration, and repair services for Verifi- systems and admixture dispensing equipment.

This position requires regular interaction with plant managers, batch plant operators, concrete mixer truck drivers, maintenance personnel, and other customer stakeholders. Because the technician will spend approximately 80% of their time independently at customer locations, the ideal candidate is self-motivated, resourceful, and comfortable working with minimal supervision.

Success in this role requires strong technical aptitude, excellent customer service skills, flexibility, and critical thinking. Work schedules may vary based on customer needs and can include early mornings, evenings, overnight travel, and emergency service calls. The Field Service Technician plays a critical role in ensuring equipment reliability, maximizing customer satisfaction, and supporting continued growth of Verifi’s innovative technology solutions.

Key Responsibilities

• Install, commission, calibrate, maintain, troubleshoot, and repair Verifi- systems and admixture dispensing equipment.

• Perform preventive and scheduled maintenance to ensure optimal equipment reliability and performance.

• Respond promptly to customer service requests and emergency repair situations.

• Analyze system performance data, identify root causes of issues, and implement corrective actions.

• Serve as the primary field contact for customers while coordinating technical support and issue resolution with internal teams.

• Build and maintain strong customer relationships through professional communication and exceptional service.

• Partner with Sales teams to support customer retention and business growth initiatives.

• Understand customer operating requirements and recommend solutions that improve performance and satisfaction.

• Independently manage service schedules, prioritize work activities, and coordinate maintenance and repair efforts.

• Provide technical expertise and on-site support while meeting established service expectations.

• Complete all required safety training and adhere to company and customer safety policies.

• Develop a strong understanding of concrete production operations and industry best practices.

• Identify opportunities to improve equipment reliability, service effectiveness, and the overall customer experience.

• Provide feedback to Engineering and Product Development teams to support continuous product improvement and innovation.

Required Qualifications

• High school diploma or equivalent.

• Experience in field service, equipment maintenance, technical support, or a related hands-on technical role.

• Strong knowledge of mechanical, pneumatic, hydraulic, and 12/24V DC electrical systems.

• Experience troubleshooting and repairing electro-mechanical equipment.

• Proficiency with hand tools, power tools, meters, gauges, and diagnostic equipment.

• Strong verbal and written communication skills with the ability to effectively interact with customers and internal teams.

• Self-motivated with the ability to work independently, manage multiple priorities, and make sound decisions with minimal supervision.

• Strong organizational skills with attention to detail and accurate documentation practices.

• Ability to quickly learn new technologies, software platforms, and processes.

• Ability to lift up to 50 pounds.

• Willingness to work flexible schedules, including early mornings, evenings, overnight travel, and emergency service calls.

• Valid driver’s license and ability to meet company driving requirements.

Preferred Qualifications

• Associate degree in Mechanical Engineering Technology, Electrical Technology, Mechatronics, or a related technical field.

• Previous experience as a Field Service Technician, Maintenance Technician, or similar customer-facing technical role.

• Knowledge of the Ready-Mix Concrete, construction materials, or industrial manufacturing industries.

• Experience supporting connected equipment, IoT technologies, industrial automation, or data-driven systems.

• Familiarity with computer networking, system configuration, and software troubleshooting.

• Experience supporting manufacturing operations, fleet maintenance programs, or industrial production environments.

• Knowledge of preventive maintenance programs, calibration procedures, and service management systems.

• Experience working remotely and independently while managing multiple customer sites and service priorities.

#LI-KC1

Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end-to-end solutions –from embedded sensors to cloud-based analytics –that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high-performance, team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.

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Verifi is a part of Saint-Gobain that provides one-of-a-kind opportunities for innovative problem solvers. We’re one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator. But Saint-Gobain’s remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

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With a legacy dating back more than 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths. Saint-Gobain is a global company that designs, manufactures, distributes materials and services for the construction and industrial markets.

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Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $60,500 to $94,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $65,340 to $102,060. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Well-being – Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and

Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child and Elder Care

PerkSpot Employee Discount Program

Volunteer Day