Field Services Engineer Sr II at Zimmer Biomet

Job Description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Lead Field Engineer for Monteris, LLC will be a field based subject matter expert who will provide the third line of support for field interventions. The position acts a liaison between customer sites and R&D to provide feedback and help improve processes. In addition, this role will assist in high level complaint investigations and troubleshooting, along with leading key projects.

How You’ll Create Impact

• Gain highest level of understanding across all platforms Monteris devices
• In collaboration with the FSE managers and trainers, assist with FSE training and onboarding
• Act as field based subject matter expert to provide third line of support for field intervention
• Deliver product feedback and improvements to R&D
• Assist in validating new procedures before field release
• Act as a liaison between customers and Zimmer Biomet on quality and performance of products
• Attend product trade shows and trainings
• Collaborate with Trainers and provide feedback for improvements from the field

What Makes You Stand Out

• Master requirements for Monteris Field Engineer SR I
• Demonstrate excellent troubleshooting skills and mechanical aptitude
• Communicate in a cross-functional team environment
• Proven ability to follow all internal communication and documentation Must demonstrate mutual respect, ongoing communication and a positive outlook with both internal team members and customers
• Excellent communication, organization, and customer relation skills
• Known ability to work without specific direction on daily activities
• Capability to determine one’s own schedule based on business needs
• Aptitude to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Engineering experience working in an operating room and MRI environment

Your Background

• B.S. or M.S. in Engineering or relevant Science
• Valid driver’s license and good driving record
• 2-5 years of experience in field support or engineering with troubleshooting involvement, preferably with a medical device company

Expected Salary range is $90,000-$110,000 with added annual bonus

Physical Requirements

Travel Expectations

• Up to 80 percent
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays

EOE/M/F/Vet/Disability