Mobility Support Specialist at Saint-Gobain

Job Description

The Mobility Support Specialist provides technical support and administration for the organization’s mobile technology environment. This role is responsible for supporting company-issued mobile devices, managing mobility-related requests, maintaining device inventory, assisting with mobile security and compliance initiatives, and delivering an exceptional customer experience. The position also supports mobility projects, vendor relationships, and continuous improvement efforts across the mobility program.

Key Responsibilities

• Provide support for company-issued mobile devices, including iOS and Android platforms.
• Troubleshoot and resolve mobility-related issues through the IT ticketing system.
• Assist employees, including executive users, with device setup, configuration, and support.
• Perform Mobile Device Management (MDM) administration and support software deployments.
• Process mobile device and accessory orders and maintain accurate device inventory records.
• Coordinate with wireless carriers to resolve service, activation, and account-related issues.
• Create and update user documentation, knowledge base articles, and how-to guides.
• Support mobility projects, including device refreshes, platform migrations, and application rollouts.
• Build and maintain relationships with carriers, vendors, and internal stakeholders.
• Promote adherence to security standards, device compliance requirements, and mobility best practices.
• Assist with lost or stolen device reporting and remediation activities.
• Deliver high-quality customer service through effective communication and issue resolution.
• Participate in occasional after-hours support and on-call rotations, as needed.
• Perform other duties and projects as assigned.
• Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent combination of education, training, and relevant work experience will be considered in lieu of a degree.
• 3+ years of experience supporting enterprise mobility solutions, mobile device management, or end-user technology services preferred.
• Experience supporting internal customers in a large, complex organization is highly desirable.
• Strong customer service orientation with a commitment to delivering exceptional support.
• Proficiency with Microsoft 365 applications; experience with additional Microsoft technologies and workflow tools is a plus.

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $57,500 to $86,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 7% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $61,500 to $92,500. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Well-being – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection – Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance
• Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical
• Illness and
• Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
• Commuter Benefits
• Group Legal
• Identity Theft ProtectionAuto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child and Elder Care
• PerkSpot Employee Discount Program
• Volunteer Day