bachelor science of information Technology

FENNY UMOTOY

Data Entry | Virtual Assistant | Non-Voice Support

Career Objective

I am a hardworking and detail-oriented professional with experience in data entry, encoding, quality control, customer service, technical support, and administrative tasks.

I am looking for a work-from-home or non-voice position where I can use my skills in written communication, data management, customer support, and computer-based tasks.

Skills

• Data Entry and Encoding

• Data Cleaning and Documentation

• Quality Control

• Email and Chat Support

• Customer Service

• Technical Support

• Virtual Assistant Tasks

• Web Research

• Product Listing

• Administrative Support

• Document Management

• Written Communication

• Attention to Detail

• Teamwork and Reliability

Work Experience

Encoder / Quality Control

Bbson Technology – FCIE Dasmariñas

• Encoded and checked information accurately.

• Performed quality control and reviewed data for errors.

• Followed procedures and maintained accuracy.

• Completed computer-based tasks carefully.

Customer Service / Technical Support

iQor Philippines / Sutherland Global Services / Alorica Philippines

• Assisted customers with their concerns.

• Provided customer and technical support.

• Followed company procedures and instructions.

• Maintained professionalism and patience when assisting customers.

Other Experience

• Cashier

• Service Crew

• Marketing Sales

• Sales / Dealer Support

• Wireless Port Agent

Portfolio Projects

1. Data Entry & Spreadsheet Organization

I can organize, clean, and update data in spreadsheets while checking information carefully for errors.

2. Email & Chat Customer Support

I can provide polite and clear written responses to customer questions and concerns.

3. Virtual Assistant Support

I can assist with administrative tasks, document organization, data entry, research, and other computer-based tasks.

4. Web Research

I can search for information online, organize the results, and prepare information in an easy-to-read format.

5. Product Listing

I can enter product information such as names, descriptions, prices, and other details accurately.

My Strengths

• Detail-oriented

• Patient and respectful

• Reliable and hardworking

• Careful with information

• Good written communication

• Willing to learn

• Comfortable with non-voice and computer-based work

Education

Taguig City University
Bachelor of Science in Information Technology
Undergraduate

Work Preference

I am interested in:

• Work From Home

• Non-Voice Jobs

• Data Entry

• Email Support

• Chat Support

• Virtual Assistant

• Administrative Support

• Web Research

• Back-Office Support

Contact

Fenny P. Umotoy
Email: umotoyfennyparedes@gmail.com
Philippines

Customer Support