Customer Success Associate (Part-time) at scan.com

Job Description

Customer Success Associate (Part-time) at scan.com

We’re Scan.com, the digital health startup giving patients and their clinicians simpler, faster access to diagnostic imaging. At the heart of Scan.com lies a different way of doing things: removing waiting lists, empowering patients, and easing clinician workloads. It’s our mission to make medical scans accessible to all, and we’ve already helped over 10,000 patients in the UK alone.

We’re pioneering a new approach to diagnostic imaging, and are looking for someone resourceful, proactive and naturally entrepreneurial to drive our B2B growth. You’ll be joining us at an exciting time – we’ve recently launched our B2B product, expanded our brand to the USA and German markets, raised £5m in VC funding, and quadrupled our global team.

We are looking for a part-time Scheduling Agent to help us achieve our mission.

WHAT YOU WILL BE GETTING INVOLVED IN

At Scan.com, we’re on a mission to simplify and accelerate access to diagnostic imaging for patients and clinicians. As a Scheduling Agent, you’ll play a crucial role in achieving this goal by scheduling patients for MRIs and ensuring a seamless patient experience. We’re seeking a resourceful, proactive, and entrepreneurial individual who shares our passion for revolutionizing the diagnostic imaging industry.

As an early stages business, you can expect your role to develop over time. However, some of the types of things you could be getting involved in are:

• Schedule patients for MRIs using scheduling software and tools

• Communicate with patients and troubleshoot scheduling issues

• Generate reports and recommend process improvements

• Collaborate with other departments and maintain a positive demeanor

• Adhere to HIPAA regulations and protect patient privacy

• Participate in professional development and support other areas of the business

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE

1. Optimise scheduling operations to support business growth.

2. Enhance communication skills for patient satisfaction.

3. Implement new processes for scheduling operations and scalability.

4. Foster positive stakeholder relationships to support cross-functional collaboration.

5. Attend professional development opportunities for personal and business growth.

WHAT YOU MIGHT BRING TO THE TABLE:

You don’t need to tick all the boxes to apply for this role. Whether it’s your first role or your fifth role, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:

• Fluent in English and (ideally) Spanish to communicate effectively with patients.

• Relevant experience in medical scheduling or customer service with a focus on healthcare.

• Outgoing and empathetic personality to provide a welcoming and supportive experience for patients.

• Strong communication and interpersonal skills to collaborate effectively with clinicians and team members.

• Attention to detail and excellent problem-solving skills to identify and address scheduling issues.

• Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development.

HOW WE WILL INTERVIEW YOU:

We try to keep our interview process short and as a small business we can move through the stages quickly. Due to availability there may be a change to the order of the interview process, but generally speaking this is what you can expect:

1. Introductory call/interview with Clare, our People Lead. The call is usually via telephone and will last around 30 minutes.

2. Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview and will deep dive into the role and technical needs.

3. All of our roles will have a small assessment stage. This might be in person, a take home assessment or further video calls. Length varies, however we are mindful you will have your own work to do and therefore try to keep it as simple as possible.

4. Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.

5. Offer!

BENEFITS:

We divide this into the basic’s you should expect, and the added benefits.

The basics:

• Salary range of $20,000 – $25,000 depending on experience

• 401k

• Healthcare

• All the equipment needed for you to do your role effectively

• Flexible working

• Remote working

• Personal Development budgets

The benefits:

• Unlimited annual leave

• Equity

Coming soon:

Following a review with our existing team, we are currently redrafting our benefits package to cover the things you actually need/want. Co-creation is at the heart of many of our People processes and we can’t wait to unveil our new and improved benefits.

DIVERSITY AT SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

We look forward to receiving your application!